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  • Customers like
    • Tax preparer1
    • Tax preparer from 3 yrs ago1
    • Customer service and tax preparer1
  • Customers don't like
    • Charges14
    • Service9
    • Terrible program6

  • Jun 24
  • Financial Services - Consulting, Marketing
  • Tax Return
  • 11
  • REVIEW RATING 4/5

Had to go to the office three times because they did not understand Obamacare laws. Then after a month I called to see when I would be getting refund and I was told I would have to just wait it was taking longer this year. When I called IRS about refund they had no information on me. Again H&R block was too busy to deal with me they were busy with other clients. Called another H&R Block... Read more

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  • Jun 06
  • Tax services
  • Charlotte, North Carolina
  • Tax Filing
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

H&R Block did a few hours of work on my taxes -- taxes that I had already completed and just needed some advice, and H&R Block charged me nearly $800! 5x what they charged me (for more hours) last year at a different branch office. Then they refused to supply me with an invoice that showed why the bill was so high. She showed me the invoice on her computer, but then told me the bill... Read more

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  • From mobile
  • Hr Block
  • Jun 04
  • by anonymous
  • #645446

Had a horrible experience, I went to them bc I had special circumstances, was told I would rcvd $846 & after paying $100 to file & waiting several months only ended up receiving $96. They are supposed to be professionals. Will NEVER use them again. Add comment

  • From mobile
  • Hr Block
  • May 21
  • by anonymous
  • #639400

I filed my 2013 taxes with H&R e-file, every time I checked my status it read pending. Needless to say I never received federal or state. Went to the IRS 3 weeks ago and found out H&R never filed my taxes. Add comment

  • May 15
  • Tax services
  • Onalaska, Wisconsin
  • Tax Preparation
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I h ad my taxes done feb. 24 2014 tax preparer forgot to send im homestead. I kept calling (after 2 months of wait)they kept saying its taking longer this . May 1 rolls around I get a check in mail they took 90% of my taxes for bills. Thats more than fine but I should have not had the run around for 3 months. The tax preparer that found the mistake was dissappointed it had taken that long... Read more

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  • May 12
  • Tax services
  • Omaha, Nebraska
  • Tax Preparation
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

Filed my taxes for the 2nd year with H&R Block. First year was great i got all my money back with no problem at all. This year I recieved state back and am still waiting on Federal. I called H&R Block to check on my status and they already sent the check out, reveiwing my information they had put in the incorrect zip code... yet i already got state back. We filled out a refund replacement... Read more

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  • May 09
  • Tax services
  • Bellevue, Washington
  • Tax Software Premium
  • 29
  • REVIEW RATING 4/5

Today is 5/9 and this is my second call to HrBlock Customer service. Both calls went for 60mins+ and the second one just dropped dead while the supervisor was talking to me. I have been a regular customer of H&R Block for 6 years, using their premium version for past 2 years. I had bought their tax software and my box went kaput when I was not around and I called to get a refund for it. They... Read more

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  • Apr 29
  • Tax services
  • Genesee, Michigan
  • Tax Return
  • 46
  • REVIEW RATING 4/5

I filed my return with HR Regina i was told there was no longer cashback services availabe to those with refunds less than 1000 (new policy this year not advertized). Normally they would deduct thier extrordinarily high fees from refund. The rep asked for my banking information anded it to the file than asks me for 120.00 + dollars for 3 t4's and an E File not cash back. i didnt have access to... Read more

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  • Apr 28
  • Tax services
  • Hollywood, Florida
  • Tax Preparation
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

Although the Tax Professional that prepared my Yaxes st H&R Block was very knowledgeable, personable and professional, when all was said and done not only did I owe the IRS $4,300 Dolkars, but to add insult to injury H&R Block charged me over $400.00 to prepare my fairly simple Taxes. It would definitely have been better for me to use Turbo Tax which would have cost me only one tenth of... Read more

Was this review helpful? 2 2

  • Apr 27
  • Tax services
  • Burr Ridge, Illinois
  • Tax Filing
  • 32
  • REVIEW RATING 4/5

I filed my taxes at hr block. I still have not received anything from irs saying my taxes are accepted. I called the branch and wax told it can take up to 30 days to accept it which is not true. I just called the 800 number and had to be on hold 20 minutes. Finally someone came on and said it looks like your taxes are completed. I says what does that mean she said I don't know. I demanded to be... Read more

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