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  • Customers like
    • Tax preparer 7
    • Customer service 3
    • Technology 2
  • Customers don't like
    • Charges 14
    • Service 10
    • Inexperienced tax preparer 9

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we had a H R Block in our small town of New Lebanon Ohio so I stopped in there. I was greeted by the receptionist who referred me to Jerry K Carter a very nice looking young man and very professional. He went over my file that day then I left it with him. Within 10 days he called... Read more

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I was HR Block customer for last 8 years. Last 2 years 2013, 2014 HR block sent to IRS my tax package 2 Month later from the time of tax preparations. My tax was done on February 10th but HR Block mailed it to IRS 2 Month later. I was penalized by IRS each year. After 7 Month battle with HR Block Money was reimbursed to me. I do not recommend HR Block to anybody because that regular and... Read more

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I have been going to HR Block in the Boyertown office for 20 plus years. Always had great service with a reasonable fee. For many years a woman named Kelly was doingn my taxes. Very professional, accurate and always discounted my fees. Last year when I had my taxes done Kelly was no longer there. When the woman was finished she told me my fee was 400. My refund was 800. They charged me 1/2... Read more

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  • From mobile
  • Hr Block
  • 2 days ago
  • #784565

Been with them for 6 years and this year they had some kind of computer glitch that they been trying to fix for two weeks I still don't have my refund and this glitch is still not fix wtf are they rebuilding the whole system and the only time I know anything is when I reach out to the store nobody emailed or called me poor service why are they still doing returns knowing they have this issiue Add comment

I had the awful opportunity to have to call my local block office. Normally, I'd call and speak to the receptionist...not anymore! Evidently, the calls now go to their main office in Kansas City which is atrocious! After dealing with a recorded message I requested to speak to a live person....well the person was live alright, but couldn't have come from Kansas City or the US for that fact! I... Read more

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  • From mobile
  • Hr Block
  • Feb 04
  • #783520

Normally a mistake is made, A lesson learned. But going against my gut and with that second chance heart of mine, I reluctantly gave it another shot. Needless to say disappointment prevailed as usual. Add comment

Since my email acct was compromised by a hacker, I went to my HR Block acct to change my email address and password. Amazingly, after doing this, they sent an email to my old address and, instead of the usual email companies send which alerts you to a change but includes no security info, HR Block included my USERNAME and my new email address in the body of the email!! Also, for some reason they... Read more

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Even if proven they are responsible for paying your back taxes, which in my case they were, they will do anything to not. Their whole strategy is to bounce you around from person to person, reexplaining yourself until you can't take it anymore and throw in the towel. They are dragging this out as long as possible knowing that the IRS will simply take the money I owe them due to their mistakes... Read more

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I always thought H&R Block tax prepares were professional and ethical people but just because a certain person I know works there and used to do my taxes and the person named Rob in the coffee road office that did my taxes this year knows her and is SO close to her, this man made a comment to my grandson that he Had to sit with me and do my taxes. So with a phone call to him I told him he was not... Read more

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By far the worst experience ever! I have had my taxes done by "Experienced" Professionals and this was by far from that! Our tax professional had a hard time running the program and had to double check things several times while we waited for over an hour. We had to explain forms he needed for us to file! I guess we were more informed than he was! The amount we were charged was outrageous! Not... Read more

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