Sent in the full payment for my Emerald card on time, base on the post mark date. HR Block process it after the fact and that accumalate finance charges of $9.75. Which I have been trying to get waived since February, its June now.

I have talk to over five customer service rep promising a call back within seven to ten business days with a solution, no call back.

No one have tried to contact me so I would have to call them again to find out it was denied. Which again that accumalate late charges which right now its up to $24.75.

I even had a rep hang up on me if I didn't have any other issues. She said that there is nothing else that she can do.


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1. Written by Julie, on 27-08-2009 01:25

Your issue is with Emerald customer service NOT HR Block. Appears your taxes were not prepared or payment obtained in time to pay your advanced payment.

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