I went in and asked the preparer from the information I gave her if she thought it was likely I would be approved. So, she entered my information and estimated a return of $5,099. Yet an advance of $300-$1,000 was denied. "Insufficient Cash flow was the reason" I am...Read more
I didn't like
- Exorbitant fees
- No refund after error
I was waiting for a reset for the emerald advance loan due to the fact the the tax prepare had no clue of what she was doing. Mind you I had gotten it the year before, but because she didn't enter the correct income information from the stub, I was denied. Instead of...Read more
I didn't like
I have used h r block for almost 20+ years ive only been approved once in 2003. They advertise the tax advance loan and they tell you that you only need to be expecting a refund of 1500 well my refunds have never been less than 4000 last year i tried my refund amount...Read more
Hr Block - H and r block reps no nothing
I call the numbers i am given on my denial letter, but they rerouted my call 3 times before i could talk to an account specialist that still could not answer my main question. These people just continue to repeat rehearsed answers that give you no direct answer. Worst customer service ever.
Hr Block - Horrible
i want a refunde ffor ur the empolyee who didnrt shut my emerald card off yoy im calling the irs and the better businwesss to u think i paying u to help me getg my card reporterd u guys have no goosd alerts u guy dont need to proividde cards i will take thi to top becauser your phone lines are odoff flazy you guys
Hr Block - H&R Block- bad customers service
Working with H&R block was the worst experience i've had. Courtney Johnson
HR Block is not consistent with their charges one person pays 100 next up pays 330 and that would be me. So pissed at the HR BLOCK in Coconut Creek Fl. For a simple 1040. I am going to my bank and have charges returned. Contacting atty generals office to see if this is shady. Why shouldnt that have to post fees.
Received a Emerald Advance last year for $500. Was told that this money would automatically deducted from my taxes when i file through H&R Block. Now i am receiving card statements saying I owe $661. I have contacted them and was transfered to 6 different people and...Read more
I do my taxes with H And R every year, well not anymore! Last year I had my card stolen and I had reported it stolen to the Emerald card customer service, and who ever stole my card brought it to a negative balance, and in result I can not get the emerald cash advance,...Read more
I didn't like
- I will never do business with h and r block again
I have been a faithful customer of H&R Block for 20 years (since my first filing in 1997)! Each year I have paid no less than $350 to file my taxes and have NEVER received even so much as a thank you or a small discount card for my 2 decades of business! The final...Read more
I waited 4 hours and have gotten the emerald advance loan for many years I have gotten the $1000 loan for the last 3 this years, 3 ppl before me had always gotten a loan and I was also denied they looked at my info and said I should've gotten it but had to have the...Read more
I was locked out of my account. I called and they a) cannot unlock my account and b) could not reset the password. They said they could provide his prior tax return only. All the work was lost. This is ridiculous. Also they set us up w a tax accountant who was...Read more
I paid extra for the piece of mind and was told that if ever money was stolen from my card it will be returned and an investigation will take place. I was passed around by 4 different customer service reps then treated as if i was the criminal!! Every penny i had was...Read more
Do not use H & R Block. They do not stand behind their "peace of mind" guarantee. They had a software glitch that underpaid city of Parma taxes that caused people to underpay their taxes. So many people filed a claim against them they decided to reject the claims. Now...Read more
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