Anonymous
map-marker Millersburg, Ohio

Lost card

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I need funds transferred from one card to another but the customer service lines are down
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Anonymous
map-marker Norwalk, Ohio

Where's my money

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Been hrs and they still wont answer the phone. Im thinking of suing.
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User's recommendation: Don’t use these guys!!

Anonymous
map-marker Lakewood, Washington

80 minutes on hold, then hung up on. Terrible customer service. Not able to complete my taxes

I purchased the software program after speaking to the online support. Online was not able to file a 1099, only purchasing software can do this. I purchased software and was not able to file the 1099. Used customer support online again, they said they could not help me, I had to call customer support for help. On hold for 80 minutes, then hung up on. Completely AGGRAVATED!!!
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User's recommendation: If you like being on hold over an hour, then hung up on. Go ahead and use HR Block

Christopher M Clj

Stimulus payment

My stimulus check was deposited into your account. I contacted your company last night and was told Id have it in my bank by the end of the night. It is not in my account. My attorney is advising I charge your company interest for each day the funds are in your account.
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Loss:
$2400

Preferred solution: Full refund

Anonymous
map-marker King, North Carolina

Try to located my stimulus

I'm just not getting to answer that I'm looking for they says they have not received it but to get my tool from the HR Block said it was deposited into a 7592 bank account that I do not have and it said it was deposited on January 4th I do not understand
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User's recommendation: H&R Block needs to get their stuff together

Charneicia A

About my stimulus money

I have 2 emeralds but it went on a emerald card that i dont have any more i was wondering how i get it going to the emerald card that i have now
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Joshua M Cux
map-marker Alpharetta, Georgia

Will stimulus be put on emerald card

Need to speak to a live person lost card
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Preferred solution: Let the company propose a solution

keith s Lcb

When is my covid will b deposited into my checking

cannot catch a break about getting $$$$ now another *** up.!!!!! when will my $$$ be in my correct acct?????
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Loss:
$600
Cons:
  • No communication

Preferred solution: immediate covid $$$ into my acct asap

Brandy P Jkq
map-marker Denver, Colorado

Need to change my phone number

Ive called call center and went on line. Cant figure it out
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Sandy B Kcr
map-marker Tupelo, Mississippi

About my stimulus money

Filing jointly, we have only received 1 payment of $600
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Loss:
$600

Preferred solution: Full refund

Daniel R Ued

Emerald card

Need to know how I can check balance on my emerald card so I know when I receive my second stimulus payment
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Preferred solution: need to know how to check balance on my emerald card

Anonymous
map-marker Oregon, United States

Emerald card not working.

Money loaded to my card. But can not use card. An will not let me get new card so what do I do?
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Jose o Ukw

Fraud

Updated by user Jan 07, 2021

i wants my full amount $233.72

Original review Jan 07, 2021
i got faud from my esmerald card $233.72 today and i calling that 1(800) and they gave me opicion and then they gang up the phone
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Loss:
$234

Preferred solution: Full refund

Anonymous
map-marker Bath, Maine

Text alerts ACCIDENTALLY clicked noNSTOp to stop receiving text aletrs. Immediately called card services to reinstate as it was an errot.

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Since day 1 I have called every day for NINE (9) Days to have resolved. As of this 9th call )I keep getting told I'm re-enrolled...I'M NOT!!!! Been doing business w/you 15yrs, if not resolved by 12/12/2020 I am closing my account and banking with one of your competitorsnone!!! and telling EVERYONE I know how poor your Customer Service is!!!
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User's recommendation: Not planning to

Ean Zov

My check hasn't been deposited

When they transfer my call to the right person the phone always disconnected
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