I've been a loyal customer for years. Three years ago they screwed up my tax return not once, but 3 times.
Last year and the year before their website let me make appointments, but their Columbus, TX. Office had no one in it. This year I set an appointment again and of course no one in the office. I call the La Grange office and she said they tried to contact me, I'm sorry, but five minutes before my appointment doesn't count.
I put on my way to contact information to reach me by text or email.
I'm done with H & R Block after this. Very poor customer service and efficiency.
Product or Service Mentioned: Hr Block Customer Care.
Reason of review: Poor customer service.