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I have used H&R Block the past three years for federal income tax returns. In 2016 I provided all the necessary documents to complete the return. This was performed by a tax professional, not by me using the online tool. In 2017 I received a notice from the IRS that my...
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Review
#1488872 Review #1488872 is a subjective opinion of poster.
Reason of review
Poor customer service
The irs released my boyfriends taxes to my emerald card account on 2/27 called 2/28 and was told the money was there and to add him as an account holder so they could release the funds. We dis that. Still no money called again 3/1 money still there hes been verifies...
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Review
#1487769 Review #1487769 is a subjective opinion of poster.
Reason of review
Problems with payment
Im hearing that emerald keep telling their customers that they are going to receive there money keep giving different dates even spoke to Armando he straight up lied and gave a date to where the money was not released..call the fraud department or next the news...
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2 comments
Anonymous
#1657613

So true I been lied to since February 24th about my money I have transferred to my savings account. I’m waiting on them to contact me about an escalated investigation they have with my account if not I will be heading to the fraud department because they stolen $1000 from me. No one there speaks English and they keep transferring you to different departments.

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Review
#1487177 Review #1487177 is a subjective opinion of poster.

Hr Block - Software

1.5
Details
Software impossible to use. When ibtried to cancel, the SAME day, i noticed there are no refunds of any kind.
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Review
#1486610 Review #1486610 is a subjective opinion of poster.
Reason of review
Bad quality

Hr Block - Not offered mor told

EMERALD CARD BU%* (@IT! Fee ridden scam. Funds released a week ago, and where the * is my $%&^() MONEY!!!!!!!!!!!!!!!!
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Review
#1485523 Review #1485523 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$9000
Preferred solution
Deliver product or service ordered
1.0
Details
Had my taxes done in lapeer michigan by mr. William sanders when he done my michigan tax return he forgot to put the money i made from my social secrety income resulting to get my return severty reduced so the state had to send me a letter stating why they reduced my...
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1 comment
h.kitchener
#1654062

Hint for next year, since you apparently have a computer: buy the H&R Block tax software program and install on your computer and do it yourself for around $30 or so. Much cheaper and more reliable than paying an arm and a leg to have someone else do the returns. Easy to do as the program guides you thru the process, step by step.

Review
#1485521 Review #1485521 is a subjective opinion of poster.

Hr Block - Incompetent!

1.5
Details
H&R Block in Amelia Ohio is incompetent! I took money out of my 401K & they had me to pay $66,000.00 in taxes on $200,000.00. I went to them prior to taking out money to find out how much tax would be & they said they had no idea! I was 62 on 100% disability which I would not have to pay any penalty. I've been told numerous times that was way too much taken on taxes. She did my taxes in less than 10 mins! There's no way I'll ever let them do my taxes again!
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Review
#1485048 Review #1485048 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
2.1
Details

Update by user Mar 04

If this happens to you goto your local office and get a new card as I did, don’t wait for them to mail one cause if they can steal your info once and empty it out what’s to stop them doing it again? I hit up an ATM.

Update by user Mar 04

I received my money back on a new card. Never once was...

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Review
#1484461 Review #1484461 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund

Hr Block - Change Card

Want to put my money on another card
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Review
#1484267 Review #1484267 is a subjective opinion of poster.
I had $350 taken from my income tax return to put into a savings account. I received my return and the money was still not showing in my savings. I called customer service, the man had no idea what i was saying. I had to repeat myself 5x. Eventually he said i needed to...
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1 comment
Anonymous
#1653625

Same thing happened to me I made a $1000 transfer from the card to the savings account on feb 24th, the first day it was there the next day it disappeared. I been calling them since the 26th and no one knows what I’m talking about.

They see the transfer and says there’s no savings account attached to my card. I had to file for an escalating case and they said they will contact me. I have been hung up on, I have been lie to by a guy named Bobby Bruce who was supposedly had been a supervisor.

I spoke to another person who told me to wait until April 1st they lie so much. I will never use this card again because now no one wants to give me back my $1000.

Review
#1483840 Review #1483840 is a subjective opinion of poster.
Reason of review
Problems with payment