I called for fixing my tax refund check few days ago and someone made appointment for me to see Mr. Mario Grandados on 7/21 at 13:00 @ 9407 research Blvd in Austin.
By the time I went there, Mr.Mario told me that nobody told him he got appointment and told me I have to wait for 2~3 hours for him to finish his client if I want to wait.
Besides, he was so mean. So I really hope the owner or manager can take this situlstion seriously, otherwise, I will sue your company since I have appointment text message evidence from you all and it looks like nobody cares.
Product or Service Mentioned: Hr Block Customer Care.
Reason of review: Poor customer service.