New Reviewer

I've purchased their online Deluxe + State software and it downloaded but will not open. After 6 calls to support which sends you in many, many directions, I am nowhere.

I absolutely can't get a person to talk to. I don't know what else to do - even get my money back - because there is no way to talk to a person. They suggest it is your computer's problem and to disable all programs - I don't know how to do that.

I had used them for several years when they supplied discs and never had a problem, but now they discontinue the disc to save a few cents, and we are screwed with a million options trying to get their software to work.

Now I was told I could request a disc for $9.00 but I don't know how to do it. If I knew before, I would have spent the $9.00

I don't know what I'm going to do.

User's recommendation: Buy the extra disc for $9.00.

Monetary Loss: $40.

Preferred solution: Deliver product or service ordered.

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