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Was told I be refunded my money that was taken out my taxes as I tried con contact this online prep man he totally ignored my messages I even call his office and like New Jersey he erased all his messages that he sent me telling me to go to my local office then he took $400 out of my taxes he didn't do anything then the only reason I came to h&r block is to get that advance loan he puts it he applies for it in my deceased husband's name and he didn't want to answer for it he erased his messages I told him before he sent in a taxes I had a few questions totally disregarded didn't answer any questions didn't return my calls so I have college and are black they told me my prep feet would be refunded as I was told $89 I was trying to do almost $400 and it still has not been refunded back this is ridiculous I will I didn't know this is how you guys h&r block did business

Monetary Loss: $1200.

Preferred solution: Full refund.

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