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1.3
Details
Ive had emerald card 3 yrs now no problems until this year 2019! When i filed my taxes i asked for 1000$ of it to be put in my savings. I pull the 1000$ of my savings & now im being charged monthly since dec! When i call i was told that that $ was on an advance( that...
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Review
#1544382 Review #1544382 is a subjective opinion of poster.

Hr Block - I can't access my check and it's my only money

1.3
Details
May 17 2019 I entered the wrong PIN 3 times and I can't call to clear the situation up it's my only money I'm already so broke single mom of 2 I remember my password if I could talk to someone I can verify
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Review
#1536781 Review #1536781 is a subjective opinion of poster.

Hr Block - Never hr again

1.0
Details
Received emerald card (both my wife and I each got 500 on 2 emerald cards). Were told as long as we had our refund sent to pay off advance would be year round. Comes to find out was just 500 advance not year round. Better tax companies out there avoid hr block
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Review
#1535263 Review #1535263 is a subjective opinion of poster.
1.3
Details
I don’t care what anyone says. H&R Block is crap! We typically use Turbo Tax but this year, we needed an advance. We were charged about $400 to file AND we were only approved for a $500 advance loan. They conveniently have no way of telling you how much you’ll be...
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Review
#1534123 Review #1534123 is a subjective opinion of poster.

Hr Block - Deceived in Vermont

I was charged$435. 95 to have 2 1040EZ it took 35 minutes for H & R Block did you do the taxes and I was deceived by not being told how much their services are because if I was told $435. 95 I would have said to them I could not afford that I make $15, 000 a year they are a multimillion-dollar company and they need to steal $435 from me I will never step foot in an H & R Block office again also filed a complaint with the Vermont Attorney General's office and finding out that each and R Block and TurboTax both have lawsuits if I had known this information beforehand I would have never went to H & R Block
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Review
#1530833 Review #1530833 is a subjective opinion of poster.
1.4
Details
When I filed my 2018 Taxes, I was given the "Opportunity" to put money in an Emerald Savings account. I was told that I could have this money set aside and if I had an emergency or needed it for something special I could TRANSFER it onto my Emerald debit card that the...
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Review
#1527709 Review #1527709 is a subjective opinion of poster.
Cons
  • Held savings hostage lost prepaid phone time upset fee waiting
  • Mistakes by company
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund
Tags
  • hidden fees
  • Runaround
  • Emerald Savings Scam
  • Fix Company Error

Hr Block - TX state worksheet deletion mess up

5.0
Details
Taxcut recommened to delete TX state worksheet for 2018 at the end validation steps. I followed the recommendation and submitted return. Today, May 2, 2019, I found out that it had deleted my TX W2 entirely and I have landed in a mess.
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Review
#1526309 Review #1526309 is a subjective opinion of poster.
Pros
  • I like taxcut
Reason of review
not correct instruction

Hr Block - Very difficult to get customer service

I have purchase H&R Deluxe for years. This year (2018) I was charged a e-filing fee of $19.95 and $34.95 for Refund Transfer Fee! Now this was only the second return I submitted this year. Never happened in the past. Now I am trying to get a hold of someone to help and their 1-800-472-5625 is worthless, said they were sending a pin# to my email, still waiting!
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Review
#1522440 Review #1522440 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$55
Tags
  • Extra Fees For Filing
2.0
Details
So I have been a customer for over 7 years this last time my emerald card got hacked or something happened, I called repeatedly telling them to not let that website pull the money off my card every time I was reassured that this wouldn't happen and even guaranteed by...
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1 comment
h.kitchener
#1675777

Probably time to open an account at a local bank or credit union instead of using these Emerald cards, etc., don't you think?

Review
#1518562 Review #1518562 is a subjective opinion of poster.
In mid-February of this year I filed my taxes using their online system ("Advantage") and still haven't received my taxes. I can't get anyone on the phone, no human being to talk to and ask what happened. Two months have gone by and no refund. I've worked with them for...
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1 comment
PhonyWaterBuffalo418
#1678617

Have you talked with the IRS? Was your return accepted by the IRS? Good Luck getting ahold of someone with H&R. They are terrible with customer service.

Review
#1518436 Review #1518436 is a subjective opinion of poster.