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Ive done my taxes online with HR BLOCK for 15 years, and never had an issue. However, last year I began having problems with their online tax program. When I was filing my taxes using their tax program, the new program was complicated and confusing. I needed support,...
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1.0
#1413519
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So i have been recieving thesre advance the last 8 yrs straight same tax person but this yr when i need it the most and i was told it was put on hold due to frauld alert pertection so i called them and they told me they wpuld contact me...i am a valued customer you...
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Anonymous
Vunit09

Well it's been almost 2 weeks and it was suppose to be 3 business days ...and I'm a trying everything not to be sleeping in a car with two kids and it's cold and it's gonna ge...

Anonymous
NotAlwaysRight

If it was put on hold for possible fraud wouldn't it be best to have them hold on to it to review your situation? I'd have thanked the person who goes out of their way to make...

1.3
#1407150
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My taxes are very simple. A home business with one client who I invoice monthly. My 2016 & 2017 returns were messed up because 3 people didn’t know how to fill out an exemption from paying CPP (I’m over 65). This went on through many meetings till a 4th person took...
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h.kitchener
h.kitchener

For some $40 or so you can buy the H&R Block tax prep software, load it onto your computer and it will guide you thru your return. Get the product for small businesses. Most p...

1.5
I didn't like
  • Terrible customer service
  • Poorly untrained people
#1405917
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I've been a loyal customer for years. Three years ago they screwed up my tax return not once, but 3 times. Last year and the year before their website let me make appointments, but their Columbus, TX. Office had no one in it. This year I set an appointment again and of...
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1.0
Columbus, Texas
#1403500
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I was totally made aware on what I was approved for on the advance..I was also asked if I wanted to proceed or cancel. Just gotta make sure they are knowledgable on what they're doing...it is a seasonal job and some only work seasonal...it is credit..and their are fees...
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Anonymous
NotAlwaysRight

The Emerald Advance is a Line of Credit all the information in regards to the application is on their website. I think most people just dont research more into the promotions ...

#1403090
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I have been doing my taxes with this car for 20+ years. I have been getting the maximum amount every year on the advance. This year within seconds of processing my information I was denied. I was told they have a new bank this year and wasn’t approved because I have an...
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Anonymous
Cara

I have been my taxes with h and r block for several years. Ever year like clock work I get approved for emerald, but this year I didn't get approved. Said something about e cr...

Anonymous
NotAlwaysRight

The Emerald Advance is a line of credit for one so they take into consideration your credit report. Sounds to me like you dont understand that sometimes your denied for a reas...

#1401440
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Hr Block in Haddon Township, New Jersey - Poor customer service

I received an audit in the mail, went to H&R Block for more info about it but they wanted to charge me $100 to review it!? So pissed. Will never come back here again
1.1
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Haddon Township, New Jersey
#1397609
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I locked my H&R Block account online because I didn't remember the random pet name I entered some years ago. I called and explained the associate my issue. She mumbled something about putting me on hold, I said yes. About 10 minutes later another associate picked up...
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1.0
I didn't like
  • Customer service
#1390586
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Been a customer for 5 or 6 years, no problem. Thinking of retiring, and have a wife already on SSS, and wondered how much taxes would come out if I retired too, along with my 401k. Call them up. DESPERATELY unable to understand what I am talking about. I finally get a...
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#1374814
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I simply needed information on what the price was for my taxes to be filed and the representative "Sharon"at the Winter Haven office became very difficult and refused to offer even a phone call back with the price or what I needed to do to further my process of my...
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1.0
#1373428
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