Jay D Cbp

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Verified Reviewer
| map-marker Houston, Texas

H&R Block failed 2 years to file my taxes properly

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In 2022, my personal taxes were not filed due to an accounting error & didnt show that I paid for my stuff, which I did. I have asked them to send me my taxes and it has been several months now, still had not.

2023, I gave them my taxes & they were supposed to file them, or at least submit an extension, which they did neither of. Then after that, it took several months for me to get a response from them, just to tell me that they never filed them, that they fired my original accountant & that I was subject to nearly 5k in fines. They said they would make good on it...

this was 2 months ago and they came back stating that I never submitted my stuff, which I could verify had been done on their website. What a C.F.

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Loss:
$5
Pros:
  • Have a website
Cons:
  • Everything else tax related

Preferred solution: Full refund

User's recommendation: Run, run far away from them.

Carla L Swx

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Messed up taxes

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Hi I recently went to h @ r block to get the refund advance loan. This particular store couldn't of messed up worse. It had to 90 degrees in their first of all. Second after paying 300 dollars for them to think that they did it right. The loan never happened I couldn't of been broker, and it's still not fixed. They gave me the managers # and no return phone call. There still messed up!
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Barry F Haw

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Verified Reviewer
| map-marker Honolulu, Hawaii

Deceptive business practices

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Your app has all of my information and is stuck in a loop. I called your customer service line and it said since I am using your free app I cannot get any help. I am filing a complaint with the Federal Trade Commission that you are engaged in deceptive business practices by using bait and switch tactics.
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User's recommendation: Stay away from these people, in particular kapolei, Hawaii office

Renell Sxj
map-marker Sumter, South Carolina

Tax check issues

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No one is willing to help with tax check issues have used this company for 5 years but after this run around I will be finding a new company to use
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Anonymous
map-marker Doylestown, Pennsylvania

About my taxes

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Got a called yesterday from a lady and she explained. But not happy I will go to another H& R Block.
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Anonymous
map-marker Saskatoon, Saskatchewan

I'm not having my calls returned regarding reimbursement of interest charges due to H&R mistake

I was contacted by H&R on Friday and told they would be looking into it and it would take about 4 weeks to be resolved
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Anonymous
map-marker Pittsburgh, Pennsylvania

To filI am dissatisfied with H&R block in Homestead Pa .

My tax preparer stated the appointment I was scheduled with her wasn't on her schedule and couldn't finish my amendment to the tax system wasn't working properly and still haven't heard on the results of my amendment.
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Matt P Bjr

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Verified Reviewer

Awful online support and intentional price gouging.

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My name is Matt P. and i have spent hours now today trying to navigate your god awful customer support that functionally doesn't exist. i require just one phone call with an actual human being so i can get a single piece of info from my 2022 tax filing and your system is intentionally designed to leech money where it has no right to. i need literally 1 piece of info from my account from 2022 so i can move on with my life and your system is atrociously archaic and misguided. Please, i just need to speak with 1 actual person who can help regarding my online myblock account and my 2022 pin.
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Cons:
  • Unreliable online responses
  • Confusing and misleading interface
  • Price gouging for any human interaction

Preferred solution: i want my Pin from my 2022 return.

User's recommendation: Absolutely not. I will actively do the paperwork myself for others to prevent this issue.

Abigail M Cpp

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Verified Reviewer

No answer

The H&R block website wont let me log in and Id like to reset my password but have no option to. Every time I call there is no answer or Im told I cannot be helped because I use H&R blocks free service. I need to reset my password in order to file my tax return. I understand I can file it in an office, but Id still like to be able to sign into my account.
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Preferred solution: I’d like someone to answer the phone and help me be able to reset my password.

Anonymous
map-marker Daytona Beach, Florida

Can't access my account

I forgot my password, and it doesn't have an option to reset the password, so I can't access my block account and I can't get a live person on the phone.
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Anonymous
map-marker Hamersville, Ohio

Issue resolved within one hour

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Purchased tax program on line but never received activation code via email. Issue was resolved. Great service.
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Stasia D Fsn

Associate error

associate made error and i cant reach hrblock because their system has me loaded in as a free customer when i just paid $367 for hr block to file an incorrect tax return
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Loss:
$4200

Preferred solution: Full refund

Travis M Tzz

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Verified Reviewer
| map-marker Dallas, Texas

Emerald advance denial

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Well the 2 reasons I got were 1 not enough business with hr block. Yes the last few years I did my taxes using hr block website and program plus they did take my money with no problem.

The 20+ years before that I was in your offices every year. The 2nd reason I was turned down was I filled out to many credit card applications. Well I'm almost 50 years old. I have never in my life owned a credit card nor have I ever applied for ,not a single one.

So, both reasons were 100% wrong. I don't if this is some kinda gimmick to get people in your offices or what your trying to pull. Because of the reasons that you provided were completely wrong makes me rhino you are trying something.

Well you did accomplish one thing you'll never see another dime from me. I will be telling everyone I know that uses your services as well.

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User's recommendation: Jackson Hewitt

Rachel G Cbm

Always a bad experience

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They messed up my tax return the first time I used them...resulting in a ton of headaches. The 2nd year I was audited...I thought when they sold me "audit protection" they would assist.

But no, the audit protection is a scam that only applies if they made a mistake that caused the audit (which is impossible to prove because the IRS doesn't tell you any specific information as to why they are doing the audit) They couldn't even advise me on what "supporting documents" to send in.

It took almost a year to get my return-even though I gave the exact same info to the IRS as I gave to H&R block-and they wouldn't refund me the audit protection. I switched to Jackson hewitt after that and have no further issues.

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Preferred solution: Apology

Dietrich Bkg

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Verified Reviewer
| map-marker Biloxi, Mississippi

Speak to a represenativs

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I cant get a hold of a live person. This company advertised on always there to help you. Not true today.
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User's recommendation: No recommendations