Hr Block - Confidentiality with senior tax advisor broken

272 of 643 Hr Block reviews

I had my taxes prepared with Marcos Romo at H & R Block on Niles in Bakersfield, CA.Afterwards, he started giving my personal information to a friend of mine who recommended him.

She was able to get another card through him and proceeded to withdraw my funds. He also told them that I updated my address and ordered another card.

I called customer service, who assured me that I was getting a new card, yet they didn't do what I asked either.The card that my former friend withdrew funds from was supposed to be red charted, but they found a way around it.

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More Review Details

Monetary loss:
$2100
Product or service
Income Tax Returns
Review category
Tax services
review #385176 by
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272 of 643 Hr Block reviews
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Dang

Feb 22, 2013 #613200

I am also an HRB employee. This is not a common problem within the company. The problem may be that it was at a corporate office and that guy was not suited for his position. You can tell a night and day difference between going to a corporate HRB office and going to a Franchisee owned office. Franchisee's actually care about the customers because it is their money and names at stake.

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