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I purchased HR Block online version for 2020 filing and it would not download onto my computer. I attempted several times without success.

So I called customer service to resolve the issue. After calling six times and waiting for at least 5 hours for someone to pick up and resolve my issue I could not get the problem resolved. I then attempted to get a refund which I ended up making 4 more calls and waiting another 3 hours and I never was able to speak to anyone. So I wrote a letter requesting the refund.

This was six weeks ago and no refund. I have used HR Block for the last ten years with very few issues. This turn of events has caused me to realize that HR Block Executive Management has completely failed to deliver product and service customers for the year 2020. This failure must be the result of complete and utter incompetency at the Executive and Senior Management level of the organization.

What changed for the 2020 tax filing season I have no idea but it has to be the greatest single year business operational decline I have ever seen. The CEO better be raging mad right now at the performance of his company otherwise HR Block will be no more.OT USE HRdDO

User's recommendation: DO NOT USE HR BLOCK.

Monetary Loss: $1000.

Preferred solution: Full refund.

HR Block Cons: Product failure and customer service.

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