I always got approved for the emerald advance, but this year I was denied. I do have income for 2019 and I did call the Emerald Advance phone number and they told me there was a Refund error and tax place already requested to the application to be reset, but not heard any thing yet. I know H&R Block did have a Gliche in their soft ware.
This is BS. I have been going to H&R Block for a long time.
I might consider going some where else to have my taxes done.
Not a happy customer.
Product or Service Mentioned: Hr Block Emerald Prepaid Card.