I used HR Block Deluxe Online edition to file my taxes last year and found out that they never sent it in!I didn't owe the state, nor did they owe me, so I assumed all was well until I found out THIS year that they wouldn't accept my state taxes due to LAST year's never having been successfully filed.
Would have been nice to know that, HR Block!
I spent a ridiculous ammount of time trying to fix this with customer service - not only did they refuse to refund me for the money I paid for my state taxes to not be done last year, but they were unable to do anything to rectify the issue. Apparently they delete everything on their end after a year and no matter how many records you've hung onto, they can't call them back up on their end. Irresponsible, wasteful, ***, and disrespectful.
So basically they took 40 dollars of my money, didn't do my taxes, and now I have to clean up their mess myself.
I'm never using them again and you shouldn't either, consumers!Go to TurboTax-they at least try to help customers when issues arise.
Monetary Loss: $70.