I filed my taxes with H&R Block this year. I paid almost $150 just for short form.
They send my taxes off and promised me so much back from state and federal. I get a letter in the mail a week or two later stating that the state was rejecting my taxes. I took the letter out to h&r only to have to run home and get all of my information and bring it back out. I come to find out the tax "professional" preparing my taxes didn't input my return for state from the year before.
This wiped out all of my state return and put me a little bit in the hole with the state. H&R refused to cover this since I didn't purchase their guarantee.
They have since stopped returning my phone calls and emails and won't even talk to me now. Pretty poor customer service, they make a mistake but don't have to cover it.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Poor customer service, Poor refund, Bad quality.