I've been a customer for 15 years. I applied for the advance yesterday and filed my taxes which was 1-5-18.
I was approved for a loan. That's great I thought, so I asked how much am I approved for. She actually stated, I have no way of knowing. My head started hurting with the thought.
I really just got a loan and don't no the amount. Within 3 minutes I received a text saying you were approved for 500 bucks. I really had to catch my breath, I'm getting back over 5000 with no offsets. I told the tax professional.
Cancel the loan I don't want it the amount is low. She told me there was no option to cancel.
I wanted to scream. At that moment they lost a loyal customer.
Product or Service Mentioned: Hr Block Loan.
Reason of review: Return, Exchange or Cancellation Policy.