Not resolved
1.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Turnaround Time
Value for money
Website
0 comments

When I filed my 2018 Taxes, I was given the "Opportunity" to put money in an Emerald Savings account. I was told that I could have this money set aside and if I had an emergency or needed it for something special I could TRANSFER it onto my Emerald debit card that the rest of my refund was put on.

A few months later, my family needed the money for an overdue bill.

I got online to do the transfer and my money was not in my Emerald Savings. It had been transferred into an "Advance Line of Credit" that I could use and then pay back with fees and Interest, etc.!!

I called customer service to get the money put back into Emerald Savings where it was supposed to be. I read them my contract that says Emerald Savings has immediate access and I can transfer money out of my savings for use on my card. I talked to 6 different people and spent over an hour on the phone.

They said I would have to close the Advance Loan thing and it would take 2-3 business days (which I did not have for the bill I needed to pay). Two weeks later I called them again and talked to 3 people. The rep I talked to gave me a reference # and said it would take 3-5 business days to close the Advance Loan and put the money in my Emerald Savings. 5 days later my money was still not available.

I talked to 2 people. The last one was a supervisor named Chris. He said to check back in 4 hours (which would be the middle of the night). This morning I called again and spoke to 2 people - the last one was a supervisor named Alex.

He said that they were "working on" closing the Advance line of Credit (which is not what I signed up for) and that my money was "on hold" and that there would be a FEE for closing the Advance Line of Credit. I told him that I should not be charged a FEE for THEIR companies mistake (or scam). I asked to speak to HIS supervisor, but he said there is none. I guess Alex runs H & R Block.

He said something about someone calling me and hung up on me. I just want MY money that was supposed to be put in MY "Emerald Savings" to be made available to me like the contract says--Without fees for their mistake or scam--It is not looking like that will happen.

Product or Service Mentioned: Hr Block Tax Return.

Reason of review: Problems with payment.

Monetary Loss: $400.

Preferred solution: Full refund.

Hr Block Cons: Mistakes by company, Held savings hostage lost prepaid phone time upset fee waiting.

  • hidden fees
  • Runaround
  • Emerald Savings Scam
  • Fix Company Error
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment