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I've had a problem since day one with this h&r online tax preparer I got charged $400 and that's not what I was told and also the reason I came is get the advance loan he applied in my deceased husband's name so of course it got denied it said taxpayer deceased and then he erased his messages didn't call me back I didn't call this office in New Jersey no contact at all I have some I had a few questions before he sent the taxes never responded wouldn't answer any questions but $400 worth and then my state income taxes get stolen from a town I have never even drove through it's over an hour away from my home and I called the emerald card they did investigation within 6 days never got a call email nothing I called everyday and then out of blue six days later said it was denied because location of that transaction was in close to my living and that's not true not even close and my pen two times there was air I called them two times and they told me it was their system don't worry don't worry we'll get you a new pit so I didn't connect the dots I've never had somebody steal anything out of my bank account or money they need to do an investigation h&r block emerald card and find out prosecute who's taking money I am not the only one first one this has been going on for years and if you go read all these claims they deny everybody it's crazy I would have read all this I would have never this is the first time I've come to agent about her black and I me and my kids were waiting for that money and needed that money and when it got deposited on the emerald card not even a minute later it was it was gone for transactions at $202 from a p a i i s o even if you looked it up it says if there's multiple transactions from that it's it's Friday so they need to do their job get a camera get the video find out I got five debit cards from them all the same number my debit card number they need to see how this happened what card with the three digit security code get the camera see who did it and then somebody working in the offices before h&r block is it this is crazy I'm not going to stop I've already contacted the attorney general news every platform and I'm not going to stop that's $900 of my money I'm just not going to say okay when somebody stole my money and get away with it and just because they denied it because of the location it's an hour away from my home I've never heard of such a thing in my life this has never happened to me it's devastating and I can't believe a company would actually do this to one of their customers this is fraud it's a taxes and there has to be more investigation into where my money and who stole My money somebody has to actually really look into this and find out who stole my money prosecute them find out who's doing it and why because it's going on to a lot of people and h&r block don't want to get back the money so just because I live within an hour of transactions I've never been through that town I was just devastated I can't even believe this happened and I asked for the investigators name a phone number the department number your customer service they don't know anything there's no name they say there's no number nobody I can talk to so did a police report I did everything and I need my money I mean I just can't believe this happened to me shame on shame on h&r block they really need to be shut down they are this is a scam there's been a scam going on and I believe this this is a scam

User's recommendation: Just don't.

Monetary Loss: $1200.

Preferred solution: Full refund.

HR Block Cons: Scam, Fraudulent, Deny money stolen cause you live 1 hour away, No names no fraud department no answers.

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Joseph M Inw

Most of the people working at H&R are inexperienced people hired by this company and given a crash course. Ultimately they do not know enough about the tax laws to guarantee you the best return.

You are better off going to an accountant. I majored in accounting but found it boring but could for sure do a better job than them.

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