Hr Block - H & R Blockheads - Premium Office - The only thing premium about them is there pricing!!!
I have used the H&R Premium Office in Arlington Heights, IL for 5 years now. These people are supposed to be the best of the best in their company. Two of ht e main people who worked there have quit and I was stuck with an H&R Blockhead. In the past, it took about 30 minutes and I paid about 650.00. This year I was there for over 2-1/2 hours, the person could not figure out my Etrade account after an hour and then asked me to do the math for him because he "couldn't get the same number twice in a row". Then he told me I would have to mail in the forms because of an energy tax credit. After getting home, he called to say that he could file it electronically, but I would need to go back to the office on Saturday. While I was there on Saturday, I found that he made a 5,000.00 mistake in my favor, but I would have been audited for sure. You can claim a 3,000.00 capital loss each year. He took my 5,000.00 capital gain and marked it as a capital loss. I spent another hour there. Then I called the office manager to complain and this ignorant #%$^%@ told me to "bring in my suitcase full of stuff and she and another person would review it". All of my paperwork fit in a 9 x 12 envelope and was extremely organized. They also charged me over 900.00 and said there were 3 more forms than last year, but they couldn't tell me what the 3 forms were. I only found 1 additional justifiable form. They were also going to refund a huge 80.00 to me, which I never received.
When my brother called to talk about pricing after I told him what happened they told him to come in and they would price it out before working on it. They called him the next day and suggested that he cancel his appointment because they don't want to waste their time if he doesn't like the pricing.
They ended up telling me "not to worry because they take care of things if I get audited". the only reason I would get audited is because of them. Also, what about the 5-1/2 hours included driving time I wasted? Then I'll have to waste another how many hours if I get audited? they really didn't care about my concerns, time or money. Use a CPA or a different company. This is the worst experience I ever had on a tax return.
Monetary Loss: $300.