Not resolved

Catrena Hardy from Hinesville Square filed our taxes.My husband and I found a mistake in our State taxes the next day.

They had to amend it and redo everything. We've been charged 384$ for their service, plus they were trying to put a 53$ charge on us for an amended return! Now after 90 days we called the state to find out where is our taxes and they actually never received them, they only have an amended return which we've mailed. So far it's been the worst experience we have ever had!

Neither an office manger, or a corporate manager couldn't help us. That Peace of Mind just a waist of money!

Such a scam company who rips people off, even an active military personal.Never again we will do our taxes thru H&R Block!

I didn't like: Online lack of customer support, Customer service, No refund after error, Customer service at corporate office.

Review #1050536 is a subjective opinion of a user.

Turnaround Time
Customer service
Value for money
Billing Practices
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
Price Affordability
Additional Fees
PRODUCT OR SERVICE Hr Block Tax Preparation
Reason of Review / Monetary Loss Bad quality / $384
Preferred solution Full refund

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