I'm gonna first say that I have done my taxes every year at HR block but I was late this year. So first made appointment for 5\9 @ noon.
Never heard back went on 5\14 to be told oh sorry the preparer never did them. Made another appointment with manager for 9am next day. So on that morning was told manager was not there but my taxes were done just wait to comeback to sign. 4pm on 5\15 and find out still weren't done.
Go in at 5pm sit with manager until 630 to be told that we owe money but he needs to have a preparer look at them cuz he's just the manager. Wtf is he doing my taxes if he's a manager?
Come back tomorrow which is last day to file to have them fixed. Never go to a different HR block again
User's recommendation: Never again.
Monetary Loss: $5000.
Preferred solution: Taxes done right.