Product: Hr Block Customer Care Clear all filters (35 of 35 reviews match)
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Hr Block - Criminals

they will charge you a hefty fee to hold your money to make interest on it... in my case approx. 5 months before they saw fit to finally send me my money after repeated lies that the check was in the mail on its way if they did it to me, and believe me they did.. you are risking having it done to you....their chronic habitual liars and thieves. (as well as inept) Impersonating a reputable company.. do not do business with them.. don't do it...
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Review
#1478075 Review #1478075 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Problems with payment

Hr Block - Inexperienced and Payment Increase

I have been a customer for about twenty years. Never have I experienced the lack of knowledge about taxes that I experienced today. Your fee has gone up from $132 to $198. That's not right. I will go elsewhere.
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Review
#1475434 Review #1475434 is a subjective opinion of poster.
Service
Hr Block Customer Care
Cons
  • Inexperienced tax preparer and price increase
Reason of review
Poor customer service
Loss
$198
Preferred solution
Full refund

Hr Block - Unacceptable

1.3
Details
The "professional" googled my questions and flipped through a troble shooting book without actually answering any of my questions. The worst part? He kept using the word fraudulent and i asked him if he thought i was lying. He responded that he didnt think i was lying but i was trying to fruad him... what does that even mean?
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Review
#1470368 Review #1470368 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service

Hr Block - Really BAD service

2.1
Details
Have been a loyal customer for many years, using their tax prep software. It has been seamless, whether I used the disk sent to me in the mail, or one purchased from a local store. This year, I used what they sent me in the mail. Put the disk in my laptop and was unable to load the software from the disk, even though the instructions clearly gave me that option, as I’ve done for many years. After being on hold with customer service for 2 1/2 hours over 2 days, I was finally told that this was a “promotional” disk. Download was the only option available. Had problems with the download. DONE with H&R Block. There was no need to send a disk that only had a download link. They could have done that in a letter.
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Review
#1469226 Review #1469226 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
2.8
Details
So, I ordinarily file my own taxes online, using whatever well-known service happens to have the best filing fees for the year. This year I am in a real pickle and needed to get a RAL to take care of major bills that will be due long before my refund will be released...
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4 comments
Anonymous
#1641687

Hi I was wondering if you were ever able to reach out to the right "place" to resolve anything? I had close to this same experience. Anytime in part years I applied for an adv...

Review
#1454674 Review #1454674 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Multiple problems
Loss
$1400
Preferred solution
Let the company propose a solution

Hr Block - Advance

We’ve been going to HR block for 6 years now and was denied the advance and last year we received it and nothing has changed job wise or pay! Very disappointed and I will be taken my business somewhere else
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Review
#1446016 Review #1446016 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
1.0
Details
I've been a loyal customer for years. Three years ago they screwed up my tax return not once, but 3 times. Last year and the year before their website let me make appointments, but their Columbus, TX. Office had no one in it. This year I set an appointment again and of...
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1 comment
Anonymous
#1634782

I’m angry that I filed with HR Block , SMH !! Never again will I do taxes with HR Block ,, my loan was denied. And this is the year that is really need .

Review
#1403500 Review #1403500 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
I was totally made aware on what I was approved for on the advance..I was also asked if I wanted to proceed or cancel. Just gotta make sure they are knowledgable on what they're doing...it is a seasonal job and some only work seasonal...it is credit..and their are fees...
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1 comment
Anonymous
#1605096

The Emerald Advance is a Line of Credit all the information in regards to the application is on their website. I think most people just dont research more into the promotions ...

Review
#1403090 Review #1403090 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service

Hr Block - Poor customer service

1.1
Details
I received an audit in the mail, went to H&R Block for more info about it but they wanted to charge me $100 to review it!? So pissed. Will never come back here again
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Review
#1397609 Review #1397609 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Problems with payment

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts
Been a customer for 5 or 6 years, no problem. Thinking of retiring, and have a wife already on SSS, and wondered how much taxes would come out if I retired too, along with my 401k. Call them up. DESPERATELY unable to understand what I am talking about. I finally get a...
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Review
#1374814 Review #1374814 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service