Product: Hr Block Customer Care Clear all filters (35 of 35 reviews match)
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This experience has been terrible, from the software to the customer service.I paid for this service and was not given the software. The very first woman I talked to was a saint compared to the rest of your staff spoke with. I had to call in after being charge without...
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Review
#1189891 Review #1189891 is a subjective opinion of poster.
Service
Hr Block Customer Care
Cons
  • Customer service at corporate office
  • Online lack of customer support
  • Online poor service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Unstrustworthy

Hr Block - So disappointed

I have been going to hr for years. Usualy i am very happy with my experince. This year i filed 1/13 way before the rush! Usualy i get my state like the first week its approved! Come feb 8 i call because i still have nothing saying my state was sent! They refused to tell me on the phone why she kept saying it was my fault the number must been wrong or other excuses!! But i kept telling her look i know it is your end well it was! I pay yall how much for what??? Rude customer service???
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Review
#1189172 Review #1189172 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
Me and my husband went in on Friday Feb.2,2018 went thrue everything and the lady that was helping use had to check on a fue things keepet our paperwork. We left there and got a phone call from them that we need to come up there Sunday and their would be someone there...
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Review
#1183137 Review #1183137 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
1.0
Details
I went to my local H&R Block yesterday evening because i needed some money up front.I ALWAYS file my taxes myself, but chose to go there this year because i needed that money. Told the lady before sitting down that I didn't want to have them file unless i would at...
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7 comments
Anonymous
#1432784

Next year you will be able to get a cash advance. I know this because I worked right next door to an HR BLOCK. The manager told me if I need an advance to either eat a year ge...

Review
#1182062 Review #1182062 is a subjective opinion of poster.
Service
Hr Block Customer Care
Cons
  • Being deceived
Reason of review
DECIEVED
Loss
$346
Preferred solution
Let the company propose a solution
1.0
Details
In this day of security breaches and mishandling of data I am NOT sharing my info with someone I don't know. Good job HR Block, you lost an over 12-15 year Customer. Next time, give us an option , don't force me to do anything just to file my taxes and then charge me...
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Review
#1175104 Review #1175104 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Tax Pro
Preferred solution
Let the company propose a solution
Received a Emerald Advance last year for $500.Was told that this money would automatically deducted from my taxes when i file through H&R Block. Now i am receiving card statements saying I owe $661. I have contacted them and was transfered to 6 different people and was...
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1 comment
Anonymous
#1395892

Advances are for broke winos.You should have made sure that you actually had a refund coming before taking it.Besides , why would anyone give the government a free loan for a ...

Review
#1136908 Review #1136908 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Problems with payment
I have been a faithful customer of H&R Block for 20 years (since my first filing in 1997)!Each year I have paid no less than $350 to file my taxes and have NEVER received even so much as a thank you or a small discount card for my 2 decades of business! The final straw...
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1 comment
Anonymous
#1394603

They just told me the same thing. I have never filed bankruptcy. I even called Experian who confirmed that there was no bankruptcy and had a few hard inquiries removed from my...

Review
#1134326 Review #1134326 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service

Hr Block - H and r block reps no nothing

I call the numbers i am given on my denial letter, but they rerouted my call 3 times before i could talk to an account specialist that still could not answer my main question. These people just continue to repeat rehearsed answers that give you no direct answer. Worst customer service ever.
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Review
#1133580 Review #1133580 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
I waited 4 hours and have gotten the emerald advance loan for many years I have gotten the $1000 loan for the last 3 this years, 3 ppl before me had always gotten a loan and I was also denied they looked at my info and said I should've gotten it but had to have the...
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6 comments
Anonymous
#1393972

I meant to ask you if the computer was freezing up when they did yours.They told me the same thing that they would call the district manager and have my application reset and ...

Review
#1133391 Review #1133391 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service

Hr Block - They filed my taxes wrong and had me claim items that i could not claim

1.0
Details
Well in 2013,2014 as usual we went to my H & R agent in Aventura Florida who later on we found out she was not a real agent she was an office assistant. That particular year we were ask about different things that according to her we could claim our health insurgence, hair cuts, manicures for my wife who filed together with me. this things we could not claim. We by the way we had purchase from them something they called (Piece Of Mind) which is another way to increase your bill. We got audited for 2013, and 2014, at first we went to the the sheridian office to discuss our options for them to help us. We first spoke to an office manager name Felicia, who stated we really messed you guys bad but we will help yeah right who after the third meeting turn us over to a guy name Patrick who was a new hire and an ***. This went on for six month with no results. About 7 month later we found out the name of the area manager John Towle who lied to us from the beginning and then finally he stopped answering his cell and cut us off. Later we found out the name of the regional manger Mathew Olson who tried his best to make us feel like their mistakes were our fault. they paid us some of the $3.700.00 dollars we owed the IRS. Now we got the 2014 and he send us an email that for this year he was not paying us a penny. Avoid at all cost dealing with the worst tax prepare company in america. All i wish them is bad health and much more which i cant say that here. Even the IRS told us they are the worst and he will tell us what we need to do and how. Even to hire a lawyer to go after these crooks. I will make my life mission to tell everyone about my most horrible experience ever in my 60 years of life.
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Review
#1024766 Review #1024766 is a subjective opinion of poster.
Service
Hr Block Customer Care
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Full refund