Product: Hr Block Emerald Prepaid Card Clear all filters (42 of 42 reviews match)
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1.0
Details
I usually get paid with no problem every Thursday...however this Thursday happens to be the fourth of july(my daughters birthday) and i called my card expecting for my money to be there on Wednesday because payroll sent it in a day early and everyone at my job got paid...
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#1575383 Review #1575383 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Hr Block - Blocked phone number

3.0
Details
I tried to call my emerald card and it completely blocked the number. I have tried more than several times and called customer service and they still can't fix the problem. I need to be able to access the information.
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#1558621 Review #1558621 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card

Hr block can not accept my answer to secret question

Would like to upload my paycheck but myblock doesn't remember my secret answer
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#1549814 Review #1549814 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Access/ activation issues

Hr Block - I can't access my check and it's my only money

1.3
Details
May 17 2019 I entered the wrong PIN 3 times and I can't call to clear the situation up it's my only money I'm already so broke single mom of 2 I remember my password if I could talk to someone I can verify
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Review
#1536781 Review #1536781 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
1.3
Details
I don’t care what anyone says. H&R Block is crap! We typically use Turbo Tax but this year, we needed an advance. We were charged about $400 to file AND we were only approved for a $500 advance loan. They conveniently have no way of telling you how much you’ll be...
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#1534123 Review #1534123 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
This is an issue with Emerald Advance, a partner with H&R Block. I have spent 5 days now dealing with their ignorant customer service team, who has laughed at my issue, spoke to me rudely, and even hung up on me after requesting to speak to a supervisor. My taxes came...
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5 comments
BestBirdsOfParadise222
#1677175

I’m having the same problem, can’t use this useless card. It’s been declined everywhere I have tried to use it. I will never use H&R Block again. Every time I’ve tried to cont...

Review
#1497424 Review #1497424 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
I want my money!
Loss
$350
Preferred solution
Full refund

Hr Block - Customers

whoever the ceo is has ruined your business with this emerald card and 398.00 to file is ridiculous
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Review
#1490295 Review #1490295 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment
I had fraud of $2,600 and they basically are calling me a liar implying that I took my own money off of my card or had some body else do it. I filed a police report and that still didn't help and they closed my case and denied it. DON'T EVER USE THE EMERALD CARD!! it's...
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7 comments
Anonymous
#1661484

Someone tried to do the same to me! They tried charging a total of $1225 at some clothing store overseas. Joke was on them though, since I only had 34 cents on my card. I got ...

Review
#1490247 Review #1490247 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment
The irs released my boyfriends taxes to my emerald card account on 2/27 called 2/28 and was told the money was there and to add him as an account holder so they could release the funds. We dis that. Still no money called again 3/1 money still there hes been verifies...
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Review
#1487769 Review #1487769 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts
Resolved
2.1
Details
Money stolen off account in an entirely different state when I never lost possession of my card. Customer support had me fill out a form disputing the charge and have not contacted me back to let me know what is happening with my money. This is a company I trusted with...
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Review
#1484461 Review #1484461 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund