Product: Hr Block Emerald Prepaid Card Clear all filters (42 of 42 reviews match)
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I always got approved for the emerald advance, but this year I was denied. I do have income for 2019 and I did call the Emerald Advance phone number and they told me there was a Refund error and tax place already requested to the application to be reset, but not heard...
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13 comments
Anonymous
#1644965

I never even got an approval or denial text. Nothing.

I did my taxes on Monday, and it’s wesnesday with nothing.

My fiancé got his in less than 5 mins, and he has horrible credit due to owing for hospital bills bc of no insurance! He got the $1,000 and the full $3,000!!!!

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Review
#1417742 Review #1417742 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
1.0
Details
I usually get paid with no problem every Thursday...however this Thursday happens to be the fourth of july(my daughters birthday) and i called my card expecting for my money to be there on Wednesday because payroll sent it in a day early and everyone at my job got paid...
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Review
#1575383 Review #1575383 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Resolved
2.1
Details

Update by user Mar 04

If this happens to you goto your local office and get a new card as I did, don’t wait for them to mail one cause if they can steal your info once and empty it out what’s to stop them doing it again? I hit up an ATM.

Update by user Mar 04

I received my money back on a new card. Never once was...

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Review
#1484461 Review #1484461 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund

Hr Block - Blocked phone number

3.0
Details
I tried to call my emerald card and it completely blocked the number. I have tried more than several times and called customer service and they still can't fix the problem. I need to be able to access the information.
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Review
#1558621 Review #1558621 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card

Hr Block - I can't access my check and it's my only money

1.3
Details
May 17 2019 I entered the wrong PIN 3 times and I can't call to clear the situation up it's my only money I'm already so broke single mom of 2 I remember my password if I could talk to someone I can verify
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Review
#1536781 Review #1536781 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
1.1
Details
I went to H & R Block to get my taxes done like I've done every year since I turned 18 oh, so almost 20 years. I got the Emerald card and applied for the refund advance Loan. And was denied because it's a credit application whereas it's never been based on your credit...
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Review
#1481438 Review #1481438 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
1.3
Details
I don’t care what anyone says. H&R Block is crap! We typically use Turbo Tax but this year, we needed an advance. We were charged about $400 to file AND we were only approved for a $500 advance loan. They conveniently have no way of telling you how much you’ll be...
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Review
#1534123 Review #1534123 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card

Hr Block - Emerald Card Holding My Tax Refund

1.9
Details
My husband and I did taxes on H&R BLOCK online service. After everything was completed, asked where we want money deposited, with option of Emerald Card. I chose Emerald Card so I wouldn't get banking fees. Very little information given on the process though. Called Emerald Card and was told the money would automatically go on the card. I checked the status on irs.gov website. Stated that the money was released and deposited on 2/13. Called Emerald Card, the person who was very hard to understand stated that the IRS did not issue refund yet. IRS says the contrary. Emerald Card stated the money wont be issued to the card by IRS until 2/22. Wheres my money? Why is Emerald Card holding my money? Never again will I use H&R Block or Emerald Card. Faulty business practices!!
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Review
#1471718 Review #1471718 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment
This is an issue with Emerald Advance, a partner with H&R Block. I have spent 5 days now dealing with their ignorant customer service team, who has laughed at my issue, spoke to me rudely, and even hung up on me after requesting to speak to a supervisor. My taxes came...
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5 comments
BestBirdsOfParadise222
#1677175

I’m having the same problem, can’t use this useless card. It’s been declined everywhere I have tried to use it.

I will never use H&R Block again. Every time I’ve tried to contact them about this I have been forwarded to a group of people with thick accents who are no help at all, they hang up on me, and my local Block office is closed. To say I’m angry is unsatisfying. I need that money.

Be warned, anyone out there. These people are not there to help.

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Review
#1497424 Review #1497424 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
I want my money!
Loss
$350
Preferred solution
Full refund

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts

Hr block can not accept my answer to secret question

Would like to upload my paycheck but myblock doesn't remember my secret answer
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Review
#1549814 Review #1549814 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Access/ activation issues