Product: Hr Block Emerald Prepaid Card Rating: 2 Stars Clear all filters (3 of 42 reviews match)
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Resolved
2.1
Details

Update by user Mar 04

If this happens to you goto your local office and get a new card as I did, don’t wait for them to mail one cause if they can steal your info once and empty it out what’s to stop them doing it again? I hit up an ATM.

Update by user Mar 04

I received my money back on a new card. Never once was...

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Review
#1484461 Review #1484461 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund

Hr Block - Emerald Card Holding My Tax Refund

1.9
Details
My husband and I did taxes on H&R BLOCK online service. After everything was completed, asked where we want money deposited, with option of Emerald Card. I chose Emerald Card so I wouldn't get banking fees. Very little information given on the process though. Called Emerald Card and was told the money would automatically go on the card. I checked the status on irs.gov website. Stated that the money was released and deposited on 2/13. Called Emerald Card, the person who was very hard to understand stated that the IRS did not issue refund yet. IRS says the contrary. Emerald Card stated the money wont be issued to the card by IRS until 2/22. Wheres my money? Why is Emerald Card holding my money? Never again will I use H&R Block or Emerald Card. Faulty business practices!!
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#1471718 Review #1471718 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment
1.6
Details
I went to H&R Block and got the Emerald Advance. When I began working I had my paycheck direct deposited onto the Emerald Card. When I got my first paycheck they mistook my paycheck for my tax refund and took half of my paycheck as an Emerald Advance payment. They also...
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Review
#1014638 Review #1014638 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Reason of review
Problems with payment

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts