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I called HR Block in Oct 2016 for help with an inquiry on my taxes. The inquiry became an audit.

I called HR Block and filed a case. HR Block said that I had to pay all the penalties, which I was told on the phone that I can file my claim, however I would be responsible for any interest after the due date of the taxes or I can make a payment arrangement at least. HR Block also is stated that I didn't complete the inquiry paperwork in time so they cant honor my claim with them. What?

You told me that you had nothing to do with the inquiry. You said I had to try to do my best and if it becomes an audit, you would assist at that point.

HR Block made a big mistake filing my vehicle depreciation and now I have to pay the money back? Im filing complaints with everyone I can.

Product or Service Mentioned: Hr Block Tax Preparation.

Reason of review: Poor customer service.

Preferred solution: reumburse me for your softward mistake.

I didn't like: Did not complete guarantee for accuracy.

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