Product: Hr Block Tax Software Clear all filters (13 of 13 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
Called customer tech support for tax software. granted it was a couple days before deadline, but the issue is theirs for failure to inform. By the way, NEVER pay your taxes by debit/credit card because there is a hefty fee of 2.6%. H&R Block should have known that and...
View full review
1 comment
h.kitchener
#1672235

I don't know about the extra fee, if any charged by H&R Block for using a card but it is always imperative you never, ever pay any bill, period with a debit card as this method is unsafe and can lead to grave financial difficulties and problems as your money is taken from your account immediately, whereas with a credit card, you don't pay the bill until after you receive a monthly statement plus you can easily dispute any bad charges before you pay. As for the customer service at H&R Block, yes it is a joke but this seems to be normal with large companies nowadays.

They got your money and could care less about resolving your issues with their product. The worst ones will have their "customer service" reps in some foreign land with people who neither understand the English language or speak it well-enough to be understandable.

Review
#1512556 Review #1512556 is a subjective opinion of poster.
Product
Hr Block Tax Software

Hr Block - I HATE H&R BLOCK

FILING TAXES ON THEIR SITE IS VERY CONFUSING AND YOU CAN'T GET NO ONE TO HELP YOU WITHOUT HAVING TO PAYING UP FRONT. FILING TAXES WAS SUPPOSED TO BE EASIER? THAT'S A LOAD OF *** I HAVE NEVER HAD THIS MUCH PROBLEMS WITH FILING MY TAXES AS I HAVE WITH H&R BLOCK. THE AMERICAN PEOPLE WAS PROMISED A SHORTER FORM FOR FILING TAXES? I WILL TAKE MY BUSINESS SOMEWHERE'S ELSE.
View full review
Review
#1494122 Review #1494122 is a subjective opinion of poster.
Product
Hr Block Tax Software
Reason of review
Bad quality

Hr Block - Software

1.5
Details
Software impossible to use. When ibtried to cancel, the SAME day, i noticed there are no refunds of any kind.
View full review
Review
#1486610 Review #1486610 is a subjective opinion of poster.
Product
Hr Block Tax Software
Reason of review
Bad quality
1.0
Details
Ive done my taxes online with HR BLOCK for 15 years, and never had an issue. However, last year I began having problems with their online tax program. When I was filing my taxes using their tax program, the new program was complicated and confusing. I needed support,...
View full review
Review
#1413519 Review #1413519 is a subjective opinion of poster.
Product
Hr Block Tax Software
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
First year preparers are only paid $10 an hour and their supervisors "steel" the lucritive customers from them in order to meet their goals. It is just like the hard sell for extended warranties when you buy a car. With tax software like Turbo Tax it is very easy to do your own taxes...
View full review
Review
#1346777 Review #1346777 is a subjective opinion of poster.
Product
Hr Block Tax Software
Reason of review
Bad quality
1.0
Details
I will NEVER use H&R Block online again! Back to TurboTax! I got a certified letter from WV State that I had not paid my taxes. I used the H&R Block product the same as I used to use TurboTax in the past... complete federal, import into state, and you are charged...
View full review
2 comments
GentleMammoth
#1509037

UPDATE... despite telling me on the phone I was not due a refund I have suddenly received one minus the sales tax ironically enough.the email says:"Your request for a payment refund has been processed and your account will be credited. This process is usually completed within two to three business days, but could take longer."Good for H&R for seeing the error of their ways BUT I still will not be using their service in the future.

View more comments
Review
#1290784 Review #1290784 is a subjective opinion of poster.
Product
Hr Block Tax Software
Cons
  • Rude people in the escalation dept
  • Horrible customer service
  • Non user friendly web portal
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
  • Online Tax Filing
2.3
Details
Why would we pay H&R Block extra for another state to file and then pay an additional fee to efile that return. That's $60 for file a state tax return...time to get different tax software. Anyone have a better software package that includes efiling for the states? I'm...
View full review
Review
#1237624 Review #1237624 is a subjective opinion of poster.
Product
Hr Block Tax Software
Cons
  • Additional charges for state efile
Reason of review
Pricing issue
Loss
$70
Tags
  • H r Block Rippoff
I downloaded software and it turned out there was a software flaw. Impossible to get technical support. There were so many barriers that even after 2 hours I was unable to get help. No online support, no phone support. When I finally got to someone, they were so dumb...
View full review
Review
#1234619 Review #1234619 is a subjective opinion of poster.
Product
Hr Block Tax Software
Reason of review
Poor customer service
Loss
$500
Preferred solution
reimbursement for the accountant expenses
1.2
Details
I used hr block online software to file my taxes. basic no extra exemptions or anything. they pulled all my data from the company for my w2. they forced me to purchase an upgrade just because i had an hsa. what a con. so instead of $50 or less to file..... they charged...
View full review
Review
#1229781 Review #1229781 is a subjective opinion of poster.
Product
Hr Block Tax Software
Cons
  • Inaccurate filing for the state
  • Forced upgrade
Reason of review
Not as described/ advertised
Loss
$311
Preferred solution
Full refund

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts
1.0
Details
Contrary to their moto, you do not get your taxes won, you lose money because not all deductions and exemptions are available online. I was using the Deluxe edition and could not find the Dependent exemption. My son turned 17 . We no longer qualify for the child tax...
View full review
1 comment
h.kitchener
#1436414

Did you try overriding and entering in the deduction on the form 1040 section for dependents?

Review
#1194930 Review #1194930 is a subjective opinion of poster.
Product
Hr Block Tax Software
Pros
  • Tax software
Cons
  • Did not afford any solutions to your error
  • Being deceived
  • Wasting my time
Reason of review
Not as described/ advertised
Preferred solution
MAKE SURE CONSUMERS GET ALL DEDUCTIONS
Tags
  • Tax Services