After 12+ years of trusting this company with my money and 2 online FRAUD situations I am done. It took 4 calls to get the affidavit sent to me as the reps were sending it to the wrong email address.
No attention to detail. Additionally, I write a stand alone statement and sent in lieu of the document requested, detailing that the transactions made were not authorized by me and clearly fraud since for example 3 were made within the same minute. My card was not lost or stolen, it has been on my person.
However, I also can't be in California, LA and New York at the same time ordering Grubhub. I'll spare you the details, but this company denied my Fraud claim and told me to wait 10 days to find out why via mail.
What in the *** I am at a new payroll cycle and it took you over 10 days to not even speak to me about the investigation, but to do a half *** investigation and tell me via an automated system that my claim was denied and basically eat this 600 bucks that we allowed to be dripped from your account over 11 days. This company has no customer focus and does not care about preventing fraud or fighting against it. This place scammed me out of my hard earned money and didn't fight for me at all. Rep communication and empathy was poor.
There was no transparency, direct line of site to what was going on in their research, no follow through, no communication and no action. I am left with 812 different case numbers my money is in limbo. They wont play with my time or money, 600 bucks in not a small amount of cash and I will go legal on them as a matter of principal. I jumped through all of their process hoops, waited for un-received calls, wrote statements of innocence and signed affidavits that were useless!
Stay far away from this place, its just a hustle to scam you out of your money. Who knows it might of been an inside job.
I don't trust them with my funds, payroll or tax, they don't do good detailed logical research. Proceed with caution, they don't do good business.
Product or Service Mentioned: Hr Block Emerald Prepaid Card.
Reason of review: Poor customer service.
Monetary Loss: $600.