HR Block charged me over $400 to complete my taxes this year - while filing a schedule C - which accounted for $100 of this, that contained very little information. They are basically selling a service that is obsolete, given that people can easily do the same work themselves with free software or e-file services.
Now, they have routed customer service to the Philippines, which means that you are hard-pressed to get someone who actually has legitimate account information or with which there is no language barrier. The brand itself is going downhill, but I guess that filing at HR Block is probably a little bit like getting catering services from McDonalds and then being stressed about the outcome.
The one difference is that McDonalds won't charge $400 for a happy meal. Hmmm?
Product or Service Mentioned: Hr Block Tax Preparation.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.