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I recieved a letter with a plastic card included with information about the H&R Block Emerald Advance. Which, yes on approved credit, based on what your antisapated tax return will be, will loan you up to $1000. I brought all the information and papers needed to my H&R...
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139 comments
KeyBobcat
#1635816

I also went into H&R Block for the Refund Advance loan. I always do my own taxes at home using one of the online services, but this year I have dire need of getting my refund ...

Review
#167182 Review #167182 is a subjective opinion of poster.
Loss
$1000

Hr Block - Not filled ITR Unable to contact customer care number

1.0
Details
Hr Block - Not filled ITR Unable to contact customer care number
Uploaded all the documents and made payment 1 month back , no response from H &R blocks and they are not picking my calls
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Review
#1626772 Review #1626772 is a subjective opinion of poster.
Pros
  • Staff
  • Till last year their service was good this year
Cons
  • Misleading
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
  • Tax Prepaaration
1.0
Details
The tax preparers are incompetent (all of the employees) and rude (Nina). I decide to use a tax preparation service because I had already received an extension in order to qualify for the foreign earned income exclusion and wanted a tax preparation expert to help me...
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Review
#1622381 Review #1622381 is a subjective opinion of poster.
Cons
  • No knowledge of tax laws
  • Rude employees
Reason of review
Bad quality
Loss
$106
Preferred solution
Let the company propose a solution
Tags
  • Incompetent Tax Prepares

Hr Block - My money

1.0
Details
So i been in hospital since feb 13 day before valentines day. Hospitalized til early this month. Now i filed in january with these scanmers only to find my money not on my card. I look at the transactions and none of them from me. I had transactions,in there fromsanfransico im from ohio. They were lyft charges i had same car 6 years never used them. Im old school. It was door dash which i found out company delivers food. Im always in kitchen. Im vegan. Dont like to eat out. Bigb believer on SAVING MONEY. THEY DENIED MY CLAIM. I have sicklecell and other major sickness thats fatal. Like can i live. Ughhh
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Review
#1593705 Review #1593705 is a subjective opinion of poster.
Pros
  • Filing your taxes without an issue
Cons
  • Dont refund your money
Reason of review
Did not refund my money from fraud.
Loss
$4500
Preferred solution
Full refund

Hr Block - Poor customer service

I have a my block account and called customer service. I cannot reset my password it is generating only one of my security questions, even though I set up three. When calling customer service I was informed they were unable to help me. I need my tax information in order to send to the it's.
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Review
#1582007 Review #1582007 is a subjective opinion of poster.
Pros
  • Ease of use
  • Technology
Cons
  • Lack of being informed
  • Take responsibility for the impact of the problems you create
Reason of review
Poor customer service
Loss
$75
Preferred solution
Access to my tax information in order to send to it's
1.0
Details
I usually get paid with no problem every Thursday...however this Thursday happens to be the fourth of july(my daughters birthday) and i called my card expecting for my money to be there on Wednesday because payroll sent it in a day early and everyone at my job got paid...
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Review
#1575383 Review #1575383 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
1.0
Details
My wife and i filed e-file. Was supposed to take just a couple weeks to get our return b ack. 4434$. To our surprise, its been a *** everyday since Feb 21st. Moses Lake H R block, faild us dramaticly. First of all they did not file the 1095-a form at all. They never...
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Review
#1570928 Review #1570928 is a subjective opinion of poster.
Cons
  • No accknowegement of error
  • No refund after error
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Wont Be Back

Hr Block - Blocked phone number

3.0
Details
I tried to call my emerald card and it completely blocked the number. I have tried more than several times and called customer service and they still can't fix the problem. I need to be able to access the information.
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Review
#1558621 Review #1558621 is a subjective opinion of poster.

Hr Block - Wrong filing status

I went through their online system and answered all the questions accurately. It said I qualified for head of household. The IRS disagreed. Guess who wins? I went from getting a decent return to owing money. H&R Block offered zero support. Whether it was my error or not, they have been absolutely useless in helping me figure it out and deal with the IRS. I will NOT be using them ever again.
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Review
#1556477 Review #1556477 is a subjective opinion of poster.
I was approved for a $3000 advance on my taxes, upon using this card and under the assumption that I WAS ONLY APPROVED FOR $3000, I used my card and eventually pulled out the money that was remaining from my original loan. Come to find out that I have been approved for...
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Review
#1552104 Review #1552104 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$368
Preferred solution
Let the company propose a solution

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts

Hr block can not accept my answer to secret question

Would like to upload my paycheck but myblock doesn't remember my secret answer
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Review
#1549814 Review #1549814 is a subjective opinion of poster.
Reason of review
Access/ activation issues