Most helpful review
New Reviewer

H&R Block Emerald Advance up to $1000

I recieved a letter with a plastic card included with information about the H&R Block Emerald Advance. Which, yes on approved credit, based on what your antisapated tax return will be, will loan you up to $1000. I brought all the information and papers needed to my H&R...
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142 comments
#1957926

How to get a reset code to apply for emerald advance again

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ID
#167182 Review #167182 is a subjective opinion of poster.
Location
Placerville, California
Loss
$1000

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Verified Reviewer

Unprofessional tax filers

HR Block - Unprofessional tax filers
Update by user Nov 27, 2022

H&R Block never contacted me again to give a refund, despite of my request.

Original review posted by user Oct 28, 2022
I am divorced and share custody with my ex-husband. I paid for assistance package total of $250. I explained specifically my needs and the person who filled my taxes did a mistake which cause a rejection of my ex-husband tax return. When I wanted to amend my return I had been told that the worker is no longer working now to assist me, since this is not the season for return. I had to pay an other accountant to do my return which cost me much more. H&R block never gave me my money back.

User's recommendation: Stay away from this company.

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ID
#4108213 Review #4108213 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Poor customer service and taxes incorrectly done

Our issue has been going on for 6 months and we are still trying to get resolved. We have been an HR block client for 15 years. We always use the office in Front Royal and have never had any issues, but when my mother in law passed away in 2020 suffering from dementia...
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ID
#4044392 Review #4044392 is a subjective opinion of poster.
Pros
  • Convience
Cons
  • Poor customer service
  • Franchised offices working as hr block and not known to us
Loss
$750
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Scheduled appointment missed

John and Valerie, I am very concerned with the lack of followup i.e. messages, emails , website email and company customer service. Conference Call at 1pm today . it is now 1:18 PM Was to be called back to meet at office in Lake Elsinore / I had to make the call Was to be called back last week on my 2019 tax return Tax prep missing correct Social Security Tax prep missing Stimulus paper work 2019 tax was not sent to state or even attempted / I called the Franchise Tax board Had I not gone into your offices and met with John many of these mistakes would have not been addressed.

User's recommendation: Use another company.

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ID
#4027038 Review #4027038 is a subjective opinion of poster.
Location
Murrieta, California
Cons
  • Horrible follow up and mistakes
Preferred solution
Price reduction
New Reviewer

I just need to give my AGI for 2021 but cannot get to my completed return.