Hr Block Reviews

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taxes tax money return refund service card customer emerald card office
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New Reviewer
I recieved a letter with a plastic card included with information about the H&R Block Emerald Advance. Which, yes on approved credit, based on what your antisapated tax return will be, will loan you up to $1000. I brought all the information and papers needed to my H&R...
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141 comments
#1957926

How to get a reset code to apply for emerald advance again

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ID
#167182 Review #167182 is a subjective opinion of poster.
Location
Placerville, California
Loss
$1000
New Reviewer

Do not use emerald card!

Update by user Sep 12, 2021

They declined the dispute.

Original review posted by user Sep 12, 2021
I have used emerald card for years, my husband has, my mom &;;;;;;;; sister as well. Never really had an issue. This time we had used it to get the Child Tax Credit. Well some how my husbands sister had got a hold of it and used it. Without our permission, she stole my husbands entire wallet. She obviously knew the pin some how. I'm not sure how. Anyways, filled out a complaint with all of the banks that she used. They all refunded the money. Not emerald card though. They put our account in the Negative. I'm thinking about sueing. Seriously. not D
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ID
#2863754 Review #2863754 is a subjective opinion of poster.
Cons
  • Stealing peoples money
  • Scam
  • Did not afford any solutions to your error
Loss
$484
Preferred solution
Full refund

Tax credit not recieved

I got my child credit in July but not in august its now September,I told them if it was mailef or if my card need replaced. They gave me no help at all, all they told me was to call irs but they do not answer either!

User's recommendation: Do not ask or pay them for help if there is a issue with anything!!

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ID
#2845217 Review #2845217 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Beacuse

So I've called them about a week ago, they said I would get my money back on my card with 3 to 5 days and still haven't gotten my money back...that day I called I could've done alot with my daughter but since haven't been able too do anything since my money isn't in my account! Why is that this company is so unproductive and very unhelpful?
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ID
#2791165 Review #2791165 is a subjective opinion of poster.
Location
Anchorage, Alaska

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Verified Reviewer
New Reviewer

I want to know why the put money on my card and then took it away

I found out why they took money back off my card. There *** Still in my opinion can not trust the government for any thing.
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ID
#2770979 Review #2770979 is a subjective opinion of poster.
Location
Alliance, Nebraska
On may 22, 2021 i filed my return electronically at 202B Lakeview Center Parkersburg, WV 26101. Toni Shutts was my Tax Professional. Toni told me i should also mail in my return just to make sure the irs receives it? And she printed off all documents and i mailed them...
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ID
#2762796 Review #2762796 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

They suck

They suck no answer ever. When they do you cant hear them they are no help at all will never and I mean never ever use them again
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ID
#2737972 Review #2737972 is a subjective opinion of poster.
Cons
  • It is impossible to file without entering my pension
  • No human interface computerized phone recording is absurd
  • Customer service and support
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor service

Agent advised that late filing would be ok as they were delayed and I followed their advice only to have agent not follow-up and file. I had to start cold calling offices in area to get my taxes filed. IRS imposed penalties as agent did not file an extension as I was told. I approached them for relief on late penalties only to be stalled. No accountability for agents if they go "rogue" -- leaving you own.

User's recommendation: Avoid agent-directed services.

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ID
#2725127 Review #2725127 is a subjective opinion of poster.
Pros
  • Easy to use
Cons
  • Incompetence of tax preparer
Loss
$2700
Preferred solution
Relief on fees imposed by IRS directly related to poor support and advice at time of filing.

Ask for help on my tax credit and more

I have not received my taxes o r my stimulus checks yet my Address is 3009. Mayfield ave and my phone number is 443-814-****. Please can someone help me with this issues please I Live in Baltimore Maryland 212..thanksal.21213
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ID
#2724270 Review #2724270 is a subjective opinion of poster.
Location
District Heights, Maryland

Emerald card

I am currently locked out of my Emerald Card I have ran out of gas and need to get home but I cannot get ahold of anyone to come to a resolutionrun

User's recommendation: Run.

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ID
#2722563 Review #2722563 is a subjective opinion of poster.
Location
Cheraw, South Carolina

THEY SUCK

THEY RIP YOU OFF AND THAN DON'T WRITE OR EMAIL YOU WHEN THEY GET YOUR CHECK FROM THE IRS. THEY HAVE HAD MY BROTHER IN LAWS CHECK SINCE APRIL, THIS IS JULY, NO LETTER OR CALL OR EMAIL TELLING HIM THEY HAD IT. NOW THEY SAID HE Needs TO DEAL WITH THE BANK THEY ARE OUT OF IT HELLO ARE OUT OF IT I

User's recommendation: *** NO.

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ID
#2698673 Review #2698673 is a subjective opinion of poster.
Loss
$2
Preferred solution
Full refund
New Reviewer

Problem with my card

Need a new card and y'all have the wrong address I have money on my card but it got take my address is 112 country road 55 tishomingo ms 38873 my name is Crystal cuevas birthday is 8/31/1989 and my SSN is 58745****
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ID
#2683998 Review #2683998 is a subjective opinion of poster.
New Reviewer

Speak to someone that cares

IThere's no answer from your end especially since I've paid you guys ready and nobody could give me any answers so I'm going to have to contact legal advice

User's recommendation: Do not use H&R Block they're bunch of crooks.

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1 comment
#2035277

Yes. Having been ripped off and repeatedly lied to by your outfit I'm looking for any class action against you clowns.

You owe me a refund for services Not rendered and I'm waiting for the check and the explanation why the taxes were misfiled as requested by the irs for 3 years to begin with by a senior tax professional. Regards, Carl Spaulding

ID
#2658236 Review #2658236 is a subjective opinion of poster.
Cons
  • Long waiting time on the phone for refund
  • Customer service unconcionable wait times
  • Absolutely no help at all with problems
Loss
$2029

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Verified Reviewer
New Reviewer

No help

I filed my taxes and I understand that this was a crazy tax season but the way I was ignored and left to figure everything out on my own was ridiculous. H and R block had no answers to any questions. I spoke with at least 10 agents and was told to call someone else every time. I paid over 200 dollars for them to say I dont know heres a number you can call and ask them. I will never use them again. I paid money just to do there job. Worst service

User's recommendation: Do not use..

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1 comment
#2040336

Same, got a letter saying my taxes due wasn't paid, and contacted them to fix it. Which they didn't, and I tossed to someone else who didn't bother to contact me. So I had try to figure it out myself, but eventually had to take the loss as I didn't have anymore time to look into it.

ID
#2647336 Review #2647336 is a subjective opinion of poster.
Pros
  • Quick to take your money
Cons
  • Stop working after they get your money
Loss
$200
Preferred solution
Apology
New Reviewer

Very poor service

I have been trying since 3/26/2021 to get a copy of our 1040 for 2020. Told a rep. that our on-line copy did not print. For some reason I cannot get anyone to hit the "print " button on the their computer and put it in an envelope. One woman told me that I needed to pay $59.00 for this service. It's as if H &;;;; Block really doesn't care.....
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ID
#2642945 Review #2642945 is a subjective opinion of poster.
Cons
  • Take responsibility for the impact of the problems you create
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money taken out of my account

When I bought my iPhone 8 Plus I spent $320.68 for it and it got taken out of my account and thats explainable but what isnt is that I had $98.65 taken out and I didnt buy anything or pay anything except my dish network bill which was for $185.00 but when I check my card I had $320.68 but when I paid the bill I checked it and it said I had $195.65 left and thats not possible if I didnt spend or buy anything
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ID
#2635564 Review #2635564 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

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