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Tami G Xzv
map-marker San Bernardino, California

Tonia masah

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HR Block - Tonia masah
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She put in bad data and lied and treated me like no good I was stuiped and took my documents and did nothing had wrong birth date had wrong phone her supervisor said no I couldn't make another appt they made fun of me damaged my 2010 bmw had to sale it. Alma from the 2019 taxes treated me like a dummy and humiliated me treated me like a stuiped discrimantive against me iam native stole from my hotel I've been a long time customer it was not worth it she ruined everything stuiped ugly women if she really is. she tied my taxes all up on purpose cause I coomplained about her charging 300 for my taxes and I was only getting 540 then lied and created allkinds of problems garrades my family socked my daughter when she took my check and cashed it the *** I have proof problems she's calling favors in harassed me ticket me vandalized my car stole two checks out of my mailbox cashed them in San Diego IAM sick and tired of the city of San Bernardino let ppl come here and do *** business and treat us like we PATHATIC we live here treated us like morouns and she horrible person oh you tell you don't like her and by God she's gonna teach you a horrifying lesson my taxes are a mess saying I owe out side she caused me all kinds of problems and still there not done three stores treated me like I was a *** because of her and that's the truth and they didn't do anything about it and I kept complaining and complaining then they need to do my taxes and they need to suck it up and they need to get my refund and they need to clear everything up and let her go and try again next year and I will go somewhere else and not pay a dime do not use their service

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User's recommendation: Go somewhere else what you have the chance run for the hills especially if Alma's going to do your taxes or Tony or Julia's office the supervisors and all those three offices run like ***

Stasia D Fsn

Associate error

associate made error and i cant reach hrblock because their system has me loaded in as a free customer when i just paid $367 for hr block to file an incorrect tax return
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Loss:
$4200

Preferred solution: Full refund

Rosanna Def

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Verified Reviewer
| map-marker Millbrook, Alabama

We sold a property and would like to know what we have to pay on capital gains tax! We called them about 4weeks ago left a message and they haven’t called us back. So I had a lady on the phone and we

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Because I can't get them to answer the phone and I had a lady on the phone and she must hung up on me!
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User's recommendation: We like H&R block

Anonymous
map-marker Brooklyn, New York

To reach mr Shah to prepare taxes oct 15

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No one EVER ANSWERS THE PHONE at west 14th and 7 avenue Manhattan office. The phone rings forever and finally a message but no number to reach a particular employee
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User's recommendation: Hard to call them

Anonymous
map-marker Mesa, Arizona

Horrific rates, price gouging

H&R block did are simple taxes, federal only, no state with 1 piece of paperwork for unemployment. Was charged 343.00 This was not shared up front, but at the finish line when asked how would you like to pay for this service?

I realize a company needs to make money. Understandable. To charge that amount for a simple return and federal only, not saying anything untill the very end when all is done is very sneaky and the price gouging is disgusting.

You can clearly tell with your stellar rating here of 1.6 , obviously pat yourselves on the back for great decision making all the way around. Job well done, speaks volumes.

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User's recommendation: Make sure you know price upfront

2 comments
Guest

So let me understand this.... The only income was from one person’s unemployment No child tax credits claimed No schedule a to itemize deductions No child care, student loan, energy tax credits If there was a refund, no same day loan against it If none of this applies the agent should have been done in ten minutes. You definitely need to follow up with someone.

Guest
reply icon Replying to comment of Guest-2393682

Something doesn’t sound right. I don’t think OP is disclosing everything.

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Anonymous
map-marker Doylestown, Pennsylvania

About my taxes

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Got a called yesterday from a lady and she explained. But not happy I will go to another H& R Block.
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Erik B Giv

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Verified Reviewer

Password

HR Block - Password
I keep getting message that my password is incorrect. I cannot find a place to change the password. I received the attached email and I tried the login and password 6 times and am still not in my account
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Pros:
  • I could open my block and easily enter in my w-2 and the return i

Preferred solution: Just get in my block to complete my 2023 tax return without having to type everything in this year

Joshua T Nld

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Verified Reviewer
| map-marker Painesville Township, Ohio

An Unexperienced Tax Filer Viciously Robbed and Decieved

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HR Block - An Unexperienced Tax Filer Viciously Robbed and Decieved

After days of attempting to contact h&r block, below is the email I wrote via this site. It provides them with the incidents that took place and practices in which their names on:

I have had an extremely deceitful experience with my tax return at HR Block.

My tax preparer was a vicious and intentionally unethical individual whom both mishandled my taxes (wrongfully advising me that I didn't need to include my BTC purchases if it was for online gambling and I lost it) and manipulated the trust I had placed into what had seemed to be an innocent lady.(Being evasive to answering my questions about potential costs; putting it off saying "we'll get to that in a second" and "it was just on the screen, but im actually going to get you a coupon/discount applied to that so it will be less, hold on". [She stands up and walks away and returns with what I assumed to be a coupon she appeared to be punching a code of it into her computer] She did in fact give me a number of what Im pretty sure was $260 but had presented it to be too much and said something about the system having two different charges that she was trying to remove the 'duplicated charge' -the term she had used. She said it wasn't letting her take it out and this was when she had got up and came back with a coupon I seen a number come up after she punched the code i I'm almost certain was $80. But she had said "okay I was able to adjust it for you I'm not sure why that's entered twice, but I was able to knock a decent portion off" this is the reason I became curious to how much I was being charged.

To be completely honest I myself have only filed taxes once prior to this; I am still relatively young, yet not a fool can be taken advantage of. I digress, to be completely honest I had feared the refund advance I went in and applied for at Jackson Hewitt was somehow going to be coming out of my refund. I had a similar terrible experience with them and very alike practices were taken. Anyways I assumed this was what she was referring to but after looking into a brief research on this whole tax thing, I had realized it was not this.

But I had kept asking how much it was going to be and this is where she had been invasive and told me whats quoted above.

Long story short I get a notification my Ohio tax return was received and that she was taking all of it and leaving me with none of it $290.

I now realize that this was stolen from me, after reviewing both IRS policy, h&r block policy ( pertaining to negligence of and falsification her checklist _documented on site made evident) as well as legislation on tax fraud. I wanted to bring this to h&r block's attention, after attempting to contact her had failed, in hopes to resolve this entire incident much less simpler than the steps i am advised to take afterward.

My name is Josh with Thomas my phone number is ***-***-**** and I can be reached anytime during the day if you leave a message I will call you back immediately

Show quoted text

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Loss:
$300

Preferred solution: Full refund

User's recommendation: Don't Assume They Are Honest or Trustworthy. Pay Attention and be persistent!

Paul R Okz

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Verified Reviewer
| map-marker Plant City, Florida

Very dissatisfied

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Filled my return return was rejected was not notified been to office multiple times was told the wold finish it and I could sign it on portal here it is 2 mouths later still nothing I have spoke with office manager and district manger they are clown's
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Loss:
$4600

Preferred solution: Interest to my return

User's recommendation: Go somewhere else

Daniel F Laz

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Verified Reviewer

Tax fees

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My name is Daniel Fulmer from Gadsden Alabama I got my taxes done at the first of Feb. I am being charged almost $600 bc I had 3 w-2 and a 1099 bc I was self employed but that is insane my return is 4300$ and nothing in any of your information that is shown is there justification for that much u advertising 89$ for regular and 200$ for self employed individuals so how does that turn into it was almost $800 until I was given a $100 off coupon I do not believe its fair for you to be able to charge that much
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Pros:
  • Do a good job
Cons:
  • Way to costly

Preferred solution: Price reduction

Anonymous
map-marker Hamersville, Ohio

Issue resolved within one hour

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Purchased tax program on line but never received activation code via email. Issue was resolved. Great service.
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Melinda M Eyl

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Verified Reviewer

Charge back

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HR Block - Charge back
HR Block - Charge back - Image 2
Updated by user Feb 15, 2024

Nothing not a single thing heard from them !

Original review Feb 12, 2024
Yes, I spoke with someone about week ago abt a lot of charges that had been made from my emerald card to some online gaming that was not me they was supposed emailed me ,papers never did I hve called & ask still yet week later nothing I called again the lady said they was going to DENY my case I asked why bc they nvr even give me chance to show them PROOF OF these transactions that was made through my cash app account which wasnt being monitored & it shows they was different devices in n out my account we r talking like couple thousand dollars here ,so I do have the proof that once I realized what had happened I went into & sent refund request to these ppl which block me as well as the cash app people bc they know they are in the Wrong ! Someone owe me my $ back regardless if I have to hire a lawyer I will again I have proof of all these multiple transactions that cash app has asked me over over the same question I have also reported them to bbb ! I will do anyone else the same that refuses to give me my $ BCK as well
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Loss:
$2800
Pros:
  • Fast taxes and loans
Cons:
  • Poor customer service

Preferred solution: Full refund

Abigail M Cpp

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Verified Reviewer

No answer

The H&R block website wont let me log in and Id like to reset my password but have no option to. Every time I call there is no answer or Im told I cannot be helped because I use H&R blocks free service. I need to reset my password in order to file my tax return. I understand I can file it in an office, but Id still like to be able to sign into my account.
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Preferred solution: I’d like someone to answer the phone and help me be able to reset my password.

Barry F Haw

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Verified Reviewer
| map-marker Honolulu, Hawaii

Deceptive business practices

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Your app has all of my information and is stuck in a loop. I called your customer service line and it said since I am using your free app I cannot get any help. I am filing a complaint with the Federal Trade Commission that you are engaged in deceptive business practices by using bait and switch tactics.
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User's recommendation: Stay away from these people, in particular kapolei, Hawaii office

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

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Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

Carla L Swx

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Messed up taxes

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Hi I recently went to h @ r block to get the refund advance loan. This particular store couldn't of messed up worse. It had to 90 degrees in their first of all. Second after paying 300 dollars for them to think that they did it right. The loan never happened I couldn't of been broker, and it's still not fixed. They gave me the managers # and no return phone call. There still messed up!
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Jay D Cbp

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Verified Reviewer
| map-marker Houston, Texas

H&R Block failed 2 years to file my taxes properly

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In 2022, my personal taxes were not filed due to an accounting error & didnt show that I paid for my stuff, which I did. I have asked them to send me my taxes and it has been several months now, still had not.

2023, I gave them my taxes & they were supposed to file them, or at least submit an extension, which they did neither of. Then after that, it took several months for me to get a response from them, just to tell me that they never filed them, that they fired my original accountant & that I was subject to nearly 5k in fines. They said they would make good on it...

this was 2 months ago and they came back stating that I never submitted my stuff, which I could verify had been done on their website. What a C.F.

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Loss:
$5
Pros:
  • Have a website
Cons:
  • Everything else tax related

Preferred solution: Full refund

User's recommendation: Run, run far away from them.

Rachel G Cbm

Always a bad experience

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They messed up my tax return the first time I used them...resulting in a ton of headaches. The 2nd year I was audited...I thought when they sold me "audit protection" they would assist.

But no, the audit protection is a scam that only applies if they made a mistake that caused the audit (which is impossible to prove because the IRS doesn't tell you any specific information as to why they are doing the audit) They couldn't even advise me on what "supporting documents" to send in.

It took almost a year to get my return-even though I gave the exact same info to the IRS as I gave to H&R block-and they wouldn't refund me the audit protection. I switched to Jackson hewitt after that and have no further issues.

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Preferred solution: Apology

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