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I recieved a letter with a plastic card included with information about the H&R Block Emerald Advance. Which, yes on approved credit, based on what your antisapated tax return will be, will loan you up to $1000. I brought all the information and papers needed to my H&R...
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139 comments
KeyBobcat
#1635816

I also went into H&R Block for the Refund Advance loan. I always do my own taxes at home using one of the online services, but this year I have dire need of getting my refund as quickly as possible rather than waiting to the end of February just because I am getting the EIC as a portion of my refund.

It doesn't surprise me that they said 80% get denied: I was denied based on my "oldest trade line is unsatisfactory." My "oldest trade line" is my student loans, which have never been late or unpaid, and are over 10 years old. I am still not understanding why a company who is loaning against a tax refund - which they get paid back directly out of with no possibility of intervention by the taxpayer - even needs to check the customer's credit.

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Review
#167182 Review #167182 is a subjective opinion of poster.
Loss
$1000
1.0
Details
I've used H&R Block for the past 4 years, and although it hasn't been perfect, it has been affordable. This year I have spent the past 11 weeks, yes 11 weeks attempting to complete my 2018 returns. Patrick Mestas has promised me multiple times that he would complete my...
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Review
#1642464 Review #1642464 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Customer service advertised guarantee
  • Poor communicative process
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Hr Block in Londonderry, New Hampshire - It simply is what it is quit yer ***

2.7
Details
Most people who have it can’t have a bank account so it’s helpful to cash checks or buy online and use when you don’t want a lot of cash laying around but they hit u hard at the atm it’s bank fee 3.95 plus HR block fee like 2.95 or something close . So it’s like $7.00 every atm but it’s cheaper to cash your check bc these crooks at the bank charge you $7-$15 to cash checks at their *** bank that the checks drawn against what’s that *** ? Anyway it is what it is and if you have a bank account why would you have this card ? Seriously you’re a moron if you don’t NEED to have The Emerald Card
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Review
#1637857 Review #1637857 is a subjective opinion of poster.
1.0
Details
I had a scheduled appointment with HR Block in Point Pleasant, NJ in April of 2019 I filed my 2016, 2017 taxes. In August of 2019 I received notices from the IRS that I had not filed a tax return for either year and was delinquent threatening legal action. I called HR...
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Review
#1635704 Review #1635704 is a subjective opinion of poster.
Cons
  • Customer service does not care
Reason of review
failed to provide service paid for and fails to take urgency in a deadline based matter that is on their fault
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • H r Block Experince

Hr Block - Not filled ITR Unable to contact customer care number

1.0
Details
Hr Block - Not filled ITR Unable to contact customer care number
Uploaded all the documents and made payment 1 month back , no response from H &R blocks and they are not picking my calls
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Review
#1626772 Review #1626772 is a subjective opinion of poster.
Pros
  • Staff
  • Till last year their service was good this year
Cons
  • Misleading
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
  • Tax Prepaaration
1.0
Details
The tax preparers are incompetent (all of the employees) and rude (Nina). I decide to use a tax preparation service because I had already received an extension in order to qualify for the foreign earned income exclusion and wanted a tax preparation expert to help me...
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Review
#1622381 Review #1622381 is a subjective opinion of poster.
Cons
  • No knowledge of tax laws
  • Rude employees
Reason of review
Bad quality
Loss
$106
Preferred solution
Let the company propose a solution
Tags
  • Incompetent Tax Prepares

Hr Block - My money

1.0
Details
So i been in hospital since feb 13 day before valentines day. Hospitalized til early this month. Now i filed in january with these scanmers only to find my money not on my card. I look at the transactions and none of them from me. I had transactions,in there fromsanfransico im from ohio. They were lyft charges i had same car 6 years never used them. Im old school. It was door dash which i found out company delivers food. Im always in kitchen. Im vegan. Dont like to eat out. Bigb believer on SAVING MONEY. THEY DENIED MY CLAIM. I have sicklecell and other major sickness thats fatal. Like can i live. Ughhh
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Review
#1593705 Review #1593705 is a subjective opinion of poster.
Pros
  • Filing your taxes without an issue
Cons
  • Dont refund your money
Reason of review
Did not refund my money from fraud.
Loss
$4500
Preferred solution
Full refund

Hr Block - Poor customer service

I have a my block account and called customer service. I cannot reset my password it is generating only one of my security questions, even though I set up three. When calling customer service I was informed they were unable to help me. I need my tax information in order to send to the it's.
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Review
#1582007 Review #1582007 is a subjective opinion of poster.
Pros
  • Technology
  • Ease of use
Cons
  • Lack of being informed
  • Take responsibility for the impact of the problems you create
Reason of review
Poor customer service
Loss
$75
Preferred solution
Access to my tax information in order to send to it's
1.0
Details
I usually get paid with no problem every Thursday...however this Thursday happens to be the fourth of july(my daughters birthday) and i called my card expecting for my money to be there on Wednesday because payroll sent it in a day early and everyone at my job got paid...
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Review
#1575383 Review #1575383 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
1.0
Details
My wife and i filed e-file. Was supposed to take just a couple weeks to get our return b ack. 4434$. To our surprise, its been a *** everyday since Feb 21st. Moses Lake H R block, faild us dramaticly. First of all they did not file the 1095-a form at all. They never...
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Review
#1570928 Review #1570928 is a subjective opinion of poster.
Cons
  • No accknowegement of error
  • No refund after error
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Wont Be Back

Contact Hr Block Customer Service

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
All Hr Block Contacts

Hr Block - Blocked phone number

3.0
Details
I tried to call my emerald card and it completely blocked the number. I have tried more than several times and called customer service and they still can't fix the problem. I need to be able to access the information.
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Review
#1558621 Review #1558621 is a subjective opinion of poster.