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Tami G Xzv
map-marker San Bernardino, California

Tonia masah

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HR Block - Tonia masah
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She put in bad data and lied and treated me like no good I was stuiped and took my documents and did nothing had wrong birth date had wrong phone her supervisor said no I couldn't make another appt they made fun of me damaged my 2010 bmw had to sale it. Alma from the 2019 taxes treated me like a dummy and humiliated me treated me like a stuiped discrimantive against me iam native stole from my hotel I've been a long time customer it was not worth it she ruined everything stuiped ugly women if she really is. she tied my taxes all up on purpose cause I coomplained about her charging 300 for my taxes and I was only getting 540 then lied and created allkinds of problems garrades my family socked my daughter when she took my check and cashed it the *** I have proof problems she's calling favors in harassed me ticket me vandalized my car stole two checks out of my mailbox cashed them in San Diego IAM sick and tired of the city of San Bernardino let ppl come here and do *** business and treat us like we PATHATIC we live here treated us like morouns and she horrible person oh you tell you don't like her and by God she's gonna teach you a horrifying lesson my taxes are a mess saying I owe out side she caused me all kinds of problems and still there not done three stores treated me like I was a *** because of her and that's the truth and they didn't do anything about it and I kept complaining and complaining then they need to do my taxes and they need to suck it up and they need to get my refund and they need to clear everything up and let her go and try again next year and I will go somewhere else and not pay a dime do not use their service

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User's recommendation: Go somewhere else what you have the chance run for the hills especially if Alma's going to do your taxes or Tony or Julia's office the supervisors and all those three offices run like ***

Anonymous
map-marker Ladson, South Carolina

Someone access my personal information after using your pro for my state tax

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After working with your pro account is trying to be access by someone name Myrna I was asked a lot of personal questions to suppposely to identify me to much information for the finishing of my tax I been waiting at your 877844**** for 30 minutes with no answers I thought you were supposed to have 24 hour customer service I want to know if my personnel information has been compromised I am unable to report this information timely because no one is answering a 24 hour customer service I have also sent a reply to the original email I was supposed to be on secure lines
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User's recommendation: I personally can not trust a company who I feel misled me regarding having 24 customers service and protecting my information

David W Dyw

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| map-marker Mount Pleasant, Michigan

Complaint

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HR Block - Complaint
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I filed taxes with h and r block app, and paid a tax pro to review it, Chhandita Roy is her name.then after I had filed I got a 1099 r in the mail for a 401k withdrawal I had completely forgot about, so I notified my tax pro and she said to wait until I got my return and file a amended return, I asked if she could help me with that, and she never replied, so I waited probably at least a month maybe longer, then I asked her again, and she said she couldnt do that, that I had to go a local h and r block, well the person at my local h and r block cant help me because my file is locked to the original tax pro, Chhandita Roy, I need my file unlocked and sent to Jennifer tisdale at the Lake City SC office, so she can help do Chhanditas job that I already paid Chhandita to do. Us customer dont understand taxes, thats why pay comoainirs h and r block to help us do it, because we dont know how.

I dont feel like i should have to pay to file the amended return but I also dont feel Jennifer tisdale at the Lake City SC office should do it for free.

I already paid and got terrible customer service from Chhandita Roy .i paid for the extended service peace of mind plan and my mind is not a peace and my tax pro cant seem to help me. Im stressed out right now and a little pissed off.

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Pros:
  • Some of the tax pros want to to help
Cons:
  • Tax pro i paid does not want to help

Preferred solution: Full refund

User's recommendation: Be wary of tax pros through the app and all the extra “protection and peace of mind” packages

Joshua T Nld

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| map-marker Painesville Township, Ohio

An Unexperienced Tax Filer Viciously Robbed and Decieved

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HR Block - An Unexperienced Tax Filer Viciously Robbed and Decieved

After days of attempting to contact h&r block, below is the email I wrote via this site. It provides them with the incidents that took place and practices in which their names on:

I have had an extremely deceitful experience with my tax return at HR Block.

My tax preparer was a vicious and intentionally unethical individual whom both mishandled my taxes (wrongfully advising me that I didn't need to include my BTC purchases if it was for online gambling and I lost it) and manipulated the trust I had placed into what had seemed to be an innocent lady.(Being evasive to answering my questions about potential costs; putting it off saying "we'll get to that in a second" and "it was just on the screen, but im actually going to get you a coupon/discount applied to that so it will be less, hold on". [She stands up and walks away and returns with what I assumed to be a coupon she appeared to be punching a code of it into her computer] She did in fact give me a number of what Im pretty sure was $260 but had presented it to be too much and said something about the system having two different charges that she was trying to remove the 'duplicated charge' -the term she had used. She said it wasn't letting her take it out and this was when she had got up and came back with a coupon I seen a number come up after she punched the code i I'm almost certain was $80. But she had said "okay I was able to adjust it for you I'm not sure why that's entered twice, but I was able to knock a decent portion off" this is the reason I became curious to how much I was being charged.

To be completely honest I myself have only filed taxes once prior to this; I am still relatively young, yet not a fool can be taken advantage of. I digress, to be completely honest I had feared the refund advance I went in and applied for at Jackson Hewitt was somehow going to be coming out of my refund. I had a similar terrible experience with them and very alike practices were taken. Anyways I assumed this was what she was referring to but after looking into a brief research on this whole tax thing, I had realized it was not this.

But I had kept asking how much it was going to be and this is where she had been invasive and told me whats quoted above.

Long story short I get a notification my Ohio tax return was received and that she was taking all of it and leaving me with none of it $290.

I now realize that this was stolen from me, after reviewing both IRS policy, h&r block policy ( pertaining to negligence of and falsification her checklist _documented on site made evident) as well as legislation on tax fraud. I wanted to bring this to h&r block's attention, after attempting to contact her had failed, in hopes to resolve this entire incident much less simpler than the steps i am advised to take afterward.

My name is Josh with Thomas my phone number is ***-***-**** and I can be reached anytime during the day if you leave a message I will call you back immediately

Show quoted text

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Loss:
$300

Preferred solution: Full refund

User's recommendation: Don't Assume They Are Honest or Trustworthy. Pay Attention and be persistent!

Stephiane V Yps

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Verified Reviewer

Fraud

I've had a problem since day one with this h&r online tax preparer I got charged $400 and that's not what I was told and also the reason I came is get the advance loan he applied in my deceased husband's name so of course it got denied it said taxpayer deceased and then he erased his messages didn't call me back I didn't call this office in New Jersey no contact at all I have some I had a few questions before he sent the taxes never responded wouldn't answer any questions but $400 worth and then my state income taxes get stolen from a town I have never even drove through it's over an hour away from my home and I called the emerald card they did investigation within 6 days never got a call email nothing I called everyday and then out of blue six days later said it was denied because location of that transaction was in close to my living and that's not true not even close and my pen two times there was air I called them two times and they told me it was their system don't worry don't worry we'll get you a new pit so I didn't connect the dots I've never had somebody steal anything out of my bank account or money they need to do an investigation h&r block emerald card and find out prosecute who's taking money I am not the only one first one this has been going on for years and if you go read all these claims they deny everybody it's crazy I would have read all this I would have never this is the first time I've come to agent about her black and I me and my kids were waiting for that money and needed that money and when it got deposited on the emerald card not even a minute later it was it was gone for transactions at $202 from a p a i i s o even if you looked it up it says if there's multiple transactions from that it's it's Friday so they need to do their job get a camera get the video find out I got five debit cards from them all the same number my debit card number they need to see how this happened what card with the three digit security code get the camera see who did it and then somebody working in the offices before h&r block is it this is crazy I'm not going to stop I've already contacted the attorney general news every platform and I'm not going to stop that's $900 of my money I'm just not going to say okay when somebody stole my money and get away with it and just because they denied it because of the location it's an hour away from my home I've never heard of such a thing in my life this has never happened to me it's devastating and I can't believe a company would actually do this to one of their customers this is fraud it's a taxes and there has to be more investigation into where my money and who stole My money somebody has to actually really look into this and find out who stole my money prosecute them find out who's doing it and why because it's going on to a lot of people and h&r block don't want to get back the money so just because I live within an hour of transactions I've never been through that town I was just devastated I can't even believe this happened and I asked for the investigators name a phone number the department number your customer service they don't know anything there's no name they say there's no number nobody I can talk to so did a police report I did everything and I need my money I mean I just can't believe this happened to me shame on shame on h&r block they really need to be shut down they are this is a scam there's been a scam going on and I believe this this is a scam

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Loss:
$1200
Cons:
  • Fraudulent
  • Deny money stolen cause you live 1 hour away
  • Scam

Preferred solution: Full refund

User's recommendation: Just don't

1 comment
Joseph M Inw

Most of the people working at H&R are inexperienced people hired by this company and given a crash course. Ultimately they do not know enough about the tax laws to guarantee you the best return.

You are better off going to an accountant. I majored in accounting but found it boring but could for sure do a better job than them.

Stephiane V Afy

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Verified Reviewer

Fraud

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DoStayFraudState refund stolen from emerald card I was crying beside myself a mom who counted on this I wish I looked up this card company I see they deny everyone so never received any call email 6 business days later I called told was denied

I get letter reason I live close I never even heard of this town never been to it never been drove through it I mapped it it's over 40 minutes from where I live another reason my pen several times I had air of my pen I called in I was told not to worry they set me up with an open and actually the same night my refund got stolen it happened that night I called in and another reason was my card they sent me so many cards with the same number on it how many more are out there these reasons are not acceptable state refund gets stolen from me my kids we needed that and I'm just supposed to say okay and someone gets away with my money they need to find out who did this and prosecute this isn't right and I'm not going to stop until I get my money back I even asked who's the investigator can I call can I talk to someone nobody has any answers I said kid you guys get the camera video from wherever this what this happened where they did these transactions cuz it's unbelievable this never happened to me before another I never received any alerts never with my card when it was used nothing now when they cancel that card and gave me another card I wouldn't notification set that up but again they said they mailed me up a card never received that either again I have never been to this town I didn't even know my state had been deposited and that same night I was on the phone with customer service the phone number on the back of the card because there was an air again with my pin this isn't right I really need somebody to help me and help me get my tax money back this isn't fair at all and they say by the location I never even heard of this town that these transactions were taken I will not give up I will keep going and going to every news outlet every online platform till somebody helps me someone who did this and took install all my tax money needs to be found and prosecuted I'm not going to walk away and just say okay bye-bye my money that's not right what h&r block you guys are doing is not right and I see this has happened to several a lot of other people that denial this is my tax money and it was stole

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Loss:
$900
Cons:
  • Money stolen

Preferred solution: Full refund

User's recommendation: Stay away

Stephiane V Afy

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Verified Reviewer

Fraud

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State refund stolen from emerald card I was crying beside myself a mom who counted on this I wish I looked up this card company I see they deny everyone so never received any call email 6 business days later I called told was denied

I get letter reason I live close I never even heard of this town never been to it never been drove through it I mapped it it's over 40 minutes from where I live another reason my pen several times I had air of my pen I called in I was told not to worry they set me up with an open and actually the same night my refund got stolen it happened that night I called in and another reason was my card they sent me so many cards with the same number on it how many more are out there these reasons are not acceptable state refund gets stolen from me my kids we needed that and I'm just supposed to say okay and someone gets away with my money they need to find out who did this and prosecute this isn't right and I'm not going to stop until I get my money back I even asked who's the investigator can I call can I talk to someone nobody has any answers I said kid you guys get the camera video from wherever this what this happened where they did these transactions cuz it's unbelievable this never happened to me before another I never received any alerts never with my card when it was used nothing now when they cancel that card and gave me another card I wouldn't notification set that up but again they said they mailed me up a card never received that either again I have never been to this town I didn't even know my state had been deposited and that same night I was on the phone with customer service the phone number on the back of the card because there was an air again with my pin this isn't right I really need somebody to help me and help me get my tax money back this isn't fair at all and they say by the location I never even heard of this town that these transactions were taken I will not give up I will keep going and going to every news outlet every online platform till somebody helps me someone who did this and took install all my tax money needs to be found and prosecuted I'm not going to walk away and just say okay bye-bye my money that's not right what h&r block you guys are doing is not right and I see this has happened to several a lot of other people that denial this is my tax money and it was stole

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Loss:
$900
Cons:
  • Refund stolen
  • Tax preparer did nothing charged 400

Preferred solution: Full refund

User's recommendation: Don't JUST DONT WAS MY 1ST AND LAST

Melinda M Eyl

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Charge back

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HR Block - Charge back
HR Block - Charge back - Image 2
Updated by user Feb 15, 2024

Nothing not a single thing heard from them !

Original review Feb 12, 2024
Yes, I spoke with someone about week ago abt a lot of charges that had been made from my emerald card to some online gaming that was not me they was supposed emailed me ,papers never did I hve called & ask still yet week later nothing I called again the lady said they was going to DENY my case I asked why bc they nvr even give me chance to show them PROOF OF these transactions that was made through my cash app account which wasnt being monitored & it shows they was different devices in n out my account we r talking like couple thousand dollars here ,so I do have the proof that once I realized what had happened I went into & sent refund request to these ppl which block me as well as the cash app people bc they know they are in the Wrong ! Someone owe me my $ back regardless if I have to hire a lawyer I will again I have proof of all these multiple transactions that cash app has asked me over over the same question I have also reported them to bbb ! I will do anyone else the same that refuses to give me my $ BCK as well
View full review
Loss:
$2800
Pros:
  • Fast taxes and loans
Cons:
  • Poor customer service

Preferred solution: Full refund

Samuel S Xdj

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Verified Reviewer
| map-marker Bensalem, Pennsylvania

NO ONE WILL HELP ME????

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2/21 I went to Pottsville PA H&R Block and had Michelle Lurwick fill out my taxes? It was received by IRS on that date?

To date nothing has been done to get them released? When I called Michelle about this, she seemed very nonchalant and unsympathetic about the situation? I paid extra for the Insurance and you think there would be a little more concern? I called IRS last week and got as far as a robo voice recording, "they are working on it" and they hung up the call?

I called Michelle last week, well SURPRISE! she is on vacation this week? She will be in Monday and Tuesday of next week. I called at 9:05 her normal start time is 9:00 a.m.

she was not in yet? Must be nice to show up to work when you feel like it and even after a week's vacation. It is now 2 hours and 30 minutes since I left a message and still no call back? I called Boston number and she said they do not handle PA?

I asked "who does" she had no clue? So here I am no one will give me answer on ANYTHING??? I paid taxes for over 50 years and had not given IRS any doubt on my Return? This time I can only think of what I heard a few months ago that Biden put on tens of thousands of IRS agents extra, Demonic Demoncrats for the sole purpose of pulling filings of people who are Registered Republican Voters and hold onto them for as long as you can?

The problem is I was going to use the refund to catch up on Utility Bills that will soon be shut off? Where do I go from here and WHO do I get to help me because it is obvious that the Pottsville office does not give a dam, they got my money now BUZZ OFF is their attitude.

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Loss:
$2336
Pros:
  • No pros
Cons:
  • Customer service and support

Preferred solution: Full refund

User's recommendation: They fill taxes out pay for "peace of mind" insurance, IRS contacts you and they refuse to help you?

stephiane V

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Verified Reviewer

Charged $400 was told 89.99 plus 38.99

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Was told I be refunded my money that was taken out my taxes as I tried con contact this online prep man he totally ignored my messages I even call his office and like New Jersey he erased all his messages that he sent me telling me to go to my local office then he took $400 out of my taxes he didn't do anything then the only reason I came to h&r block is to get that advance loan he puts it he applies for it in my deceased husband's name and he didn't want to answer for it he erased his messages I told him before he sent in a taxes I had a few questions totally disregarded didn't answer any questions didn't return my calls so I have college and are black they told me my prep feet would be refunded as I was told $89 I was trying to do almost $400 and it still has not been refunded back this is ridiculous I will I didn't know this is how you guys h&r block did business

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Loss:
$1200

Preferred solution: Full refund

STEVENANDTIMOTHY B

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Verified Reviewer
| map-marker Albuquerque, New Mexico

RATON NM OFFICE RIPPING OFF MY SON TIMOTHY BRIGGS

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THEY CHARGED HIM $400 FOR THE SIMPLEST RETURN. HE ONLY RECEIVED $600 OF HIS $1000 REFUND.

HE ONLY EARNED 10,000 FOR THE 2023 TAX YEAR. HE QUALIFIED FOR 'FREE' PREPARATION ANYWHERE! I CALLED AND ASKED WHY THEY DIDN''T TELL HIM AND THEY REPLIED '" WE DON'T HAVE TO TELL THEM!" HOW UNETHICAL, UNFAIR, EVIL ETC... IF YOU CAN ASSIST IN ANY WAY, PLEASE DO.

THIS IS ONE OF THE 'POOREST (IF NOT, THE POOREST) COMMUNITIES IN THE U.S. WE DON'T NEED PEOPLE LIKE THIS TAKING ADVANTAGE OF US!

I WILL PURSUE EVERY AVENUE AVAILABLE (BBB, STATE ATTNY GENERAL, NEW MEXICO ACCOUNTING OFFICE, HUERFANO WORLD JOURNAL NEWSPAPER... ETC.

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User's recommendation: HR BLOCK IN RATON IS A RIP OFF

Matt P Bjr

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Verified Reviewer

Awful online support and intentional price gouging.

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My name is Matt P. and i have spent hours now today trying to navigate your god awful customer support that functionally doesn't exist. i require just one phone call with an actual human being so i can get a single piece of info from my 2022 tax filing and your system is intentionally designed to leech money where it has no right to. i need literally 1 piece of info from my account from 2022 so i can move on with my life and your system is atrociously archaic and misguided. Please, i just need to speak with 1 actual person who can help regarding my online myblock account and my 2022 pin.
View full review
Cons:
  • Confusing and misleading interface
  • Unreliable online responses
  • Terrible customer service

Preferred solution: i want my Pin from my 2022 return.

User's recommendation: Absolutely not. I will actively do the paperwork myself for others to prevent this issue.

Cheyenne B Dyy

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Verified Reviewer

Service @***.Robert Location

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Hello,

On February 27th I set an appointment with Ana C at the St.Robert MO location to file my taxs. I made a mistake and forgot one of my taxes, so I went to my parents where the tax paper was located and brought it back to the person up front and she said she would give it to Ana and get back to me.

Its been over a week and Ive been trying to get ahold of Ana by email and she wont respond. I have tried calling but I cant seem to get to who I need to at this location a lot of transferring. I am about to go in and ask for my papers and go somewhere else. It feels like after 7 years of using H&R my service is no longer wanted.

The email Im using to contact her is the one I saved from last year because I had her due my taxes last year and the experience was great. This year its not the same.

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Preferred solution: Apology

User's recommendation: 1.Have your stuff that’s where I fell. 2. set a better communication for your tax pro.

Erik B Giv

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Password

HR Block - Password
I keep getting message that my password is incorrect. I cannot find a place to change the password. I received the attached email and I tried the login and password 6 times and am still not in my account
View full review
Pros:
  • I could open my block and easily enter in my w-2 and the return i

Preferred solution: Just get in my block to complete my 2023 tax return without having to type everything in this year

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

Read full article
Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

Penny P Zqq

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Verified Reviewer
| map-marker La Vergne, Tennessee

Pissed Off!!

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Some onefor the escalation team was supposed to contact me! It has yet to be handled!!! I have been deal with this since January 28th 2024. Everyday they hit me with more fees!! Completely screwed me over!!
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User's recommendation: Never use H&R Block!!

Krystl C

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Verified Reviewer
| map-marker Zebulon, North Carolina

Tax preparer told us to finish our taxes ourselves and charged us $300.00

Camilla Blessing of H and R Block 417 College Road Wilmington NC was our tax prepare person - she told us to complete the rest of our taxes ourselves as she had to get to the church building to decorate for Easter Sunday. Then charged us $300.00 for the part she completed. I read complaints online and Ms Blessing has been pulling the very same stunt as far back as seven years. I wonder why H and R Block allows this level of sloppiness and disregard from its tax preparers.
View full review

User's recommendation: Absolutely not - I will warn everyone I possibly can

Chelsea P Eln

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Verified Reviewer
| map-marker Lake City, Florida

100% accuracy GUARANTEE

My name is Chelsea I filed my taxes with your Lake City FL office and was estimated to receive my refund on February 27.2024. After not getting my refund and spending 3 days non stop on phone to IRS I was informed that not only did the tax preparer enter my wrong year of birth he also had my earned income credit and refund backwards and on wrong lines on form.

I now have to wait to be mailed a CP05 form that can't even be mailed to March 11 then fill it out and return it then once it's received I should get refund 120 days afterwards per IRS. So approx. 5 months AFTER I should get it. Just to ensure you understand my delima.

I am a single mom of 2 girls, no help from the dad financially or anyone else. My 2011 Hyundai accent and only ride blew up in October which cost me my job being I live 18 miles out of town I can't walk nor find a ride. I've been waiting on my tax return to purchase a used car since October. Now being your incompetent tax preparer has messed my taxes up I'll probably loose my home as well.

So please explain to me how hr block is going to fix this ASAP being it was your mistake and y'all guarantee accuracy. Otherwise I will be seeking pro bono legal council immediately to take action on your guarantee. I'm not including my correct phone number as it's turned off from non pymt as well but can use neighbor wifi so request correspondence be done thru this email.

Also I would like to have all communication in writing. Thank you

View full review
Cons:
  • Did not train the tax preparer correctly

Preferred solution: Apology

User's recommendation: Go to a tax office that knows what there doing. Not hr block

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