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Hr Block - Emerald advance

Myself and my girlfriend we're pretty approved for this so we made appointments with our local office.to my surprise when I went to my appointment I was informed that I was denied for the service. Funny thing my girlfriend who got the advance last yr and pre-approved bthis year was denied also. Waste of time and giving people misleading information thinking they will get approved. The nerve of the office to tell me even though I'm denied for the advance that I was pre-approved for my taxes. No way I will waste my money spending like 400 dollars for them to prepare my taxes when I can do it myself for free with all the free taxes sites on the web. To me h&r block is a total ripoff which misleads it's customers.
Company wrote 0 private or public responses to the review from Dec 15.
1.4
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Website
#1424767
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I always leave my money in my ePocket. Today I log in and all of my money including the ePockets have vanished. All they can say is they are sorry and keep calling back every two hours. I am so upset and don't know what to do. My direct deposit is set up with this...
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Company wrote 0 private or public responses to the review from Dec 07.
1.0
I didn't like
  • Only asked caucasians about extra deductions
#1417763
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I always got approved for the emerald advance, but this year I was denied. I do have income for 2019 and I did call the Emerald Advance phone number and they told me there was a Refund error and tax place already requested to the application to be reset, but not heard...
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Company wrote 0 private or public responses to the review from Dec 07.
#1417742
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Ive done my taxes online with HR BLOCK for 15 years, and never had an issue. However, last year I began having problems with their online tax program. When I was filing my taxes using their tax program, the new program was complicated and confusing. I needed support,...
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Company wrote 0 private or public responses to the review from Dec 03.
1.0
#1413519
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So i have been recieving thesre advance the last 8 yrs straight same tax person but this yr when i need it the most and i was told it was put on hold due to frauld alert pertection so i called them and they told me they wpuld contact me...i am a valued customer you...
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Company wrote 0 private or public responses to the review from Nov 24.
Anonymous
Vunit09

Well it's been almost 2 weeks and it was suppose to be 3 business days ...and I'm a trying everything not to be sleeping in a car with two kids and it's cold and it's gonna ge...

Anonymous
NotAlwaysRight

If it was put on hold for possible fraud wouldn't it be best to have them hold on to it to review your situation? I'd have thanked the person who goes out of their way to make...

1.3
#1407150
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My taxes are very simple. A home business with one client who I invoice monthly. My 2016 & 2017 returns were messed up because 3 people didn’t know how to fill out an exemption from paying CPP (I’m over 65). This went on through many meetings till a 4th person took...
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Company wrote 0 private or public responses to the review from Nov 22.
h.kitchener
h.kitchener

For some $40 or so you can buy the H&R Block tax prep software, load it onto your computer and it will guide you thru your return. Get the product for small businesses. Most p...

1.5
I didn't like
  • Terrible customer service
  • Poorly untrained people
#1405917
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I've been a loyal customer for years. Three years ago they screwed up my tax return not once, but 3 times. Last year and the year before their website let me make appointments, but their Columbus, TX. Office had no one in it. This year I set an appointment again and of...
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Company wrote 0 private or public responses to the review from Nov 19.
1.0
Columbus, Texas
#1403500
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I was totally made aware on what I was approved for on the advance..I was also asked if I wanted to proceed or cancel. Just gotta make sure they are knowledgable on what they're doing...it is a seasonal job and some only work seasonal...it is credit..and their are fees...
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Company wrote 0 public responses to the review from Nov 18.
Anonymous
NotAlwaysRight

The Emerald Advance is a Line of Credit all the information in regards to the application is on their website. I think most people just dont research more into the promotions ...

#1403090
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I have been doing my taxes with this car for 20+ years. I have been getting the maximum amount every year on the advance. This year within seconds of processing my information I was denied. I was told they have a new bank this year and wasn’t approved because I have an...
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Company wrote 0 private or public responses to the review from Nov 15.
Anonymous
Cara

I have been my taxes with h and r block for several years. Ever year like clock work I get approved for emerald, but this year I didn't get approved. Said something about e cr...

Anonymous
NotAlwaysRight

The Emerald Advance is a line of credit for one so they take into consideration your credit report. Sounds to me like you dont understand that sometimes your denied for a reas...

#1401440
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Contact Hr Block

Mailing Address:
H&R Block
One H&R Block Way
Kansas City, MO 64105
USA
Phone:
(800) 472-5625
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Hr Block Products and Services

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Hr Block - Poor customer service

I received an audit in the mail, went to H&R Block for more info about it but they wanted to charge me $100 to review it!? So pissed. Will never come back here again
Company wrote 0 private or public responses to the review from Nov 10.
1.1
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Haddon Township, New Jersey
#1397609
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