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Tami G Xzv
map-marker San Bernardino, California

Tonia masah

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HR Block - Tonia masah
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She put in bad data and lied and treated me like no good I was stuiped and took my documents and did nothing had wrong birth date had wrong phone her supervisor said no I couldn't make another appt they made fun of me damaged my 2010 bmw had to sale it. Alma from the 2019 taxes treated me like a dummy and humiliated me treated me like a stuiped discrimantive against me iam native stole from my hotel I've been a long time customer it was not worth it she ruined everything stuiped ugly women if she really is. she tied my taxes all up on purpose cause I coomplained about her charging 300 for my taxes and I was only getting 540 then lied and created allkinds of problems garrades my family socked my daughter when she took my check and cashed it the *** I have proof problems she's calling favors in harassed me ticket me vandalized my car stole two checks out of my mailbox cashed them in San Diego IAM sick and tired of the city of San Bernardino let ppl come here and do *** business and treat us like we PATHATIC we live here treated us like morouns and she horrible person oh you tell you don't like her and by God she's gonna teach you a horrifying lesson my taxes are a mess saying I owe out side she caused me all kinds of problems and still there not done three stores treated me like I was a *** because of her and that's the truth and they didn't do anything about it and I kept complaining and complaining then they need to do my taxes and they need to suck it up and they need to get my refund and they need to clear everything up and let her go and try again next year and I will go somewhere else and not pay a dime do not use their service

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User's recommendation: Go somewhere else what you have the chance run for the hills especially if Alma's going to do your taxes or Tony or Julia's office the supervisors and all those three offices run like ***

Ellen S Kvu
map-marker Montréal Nord, Quebec

Software glitch problem

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H&R Block prepared my taxes. It showed that I owed 3x more NYS income tax than last year, and I had less income this year!

I told my tax preparer that something must be wrong. He said that he checked the figures, but obviously, he didn't, and he proceeded to e-file my taxes. I went home and compared this year's return with last year's return. Within 5 minutes, I was able to see the problem - I was not given the NYS retirement exclusion this year, causing the 3x higher amount to be paid.

It turns out that there was a problem with the H&R Block software. An amendment was filed to correct their software glitch. I now owed NYS $1100 less than they originally filed! And when the e-debits were withdrawn on April 15th, the IRS double-dipped and made two withdrawals of the same amount!

So, I paid my taxes plus the higher amount owed to NYS and I had to cover the amount that the IRS withdrew twice! What a mess! How many people have extra money in their checking account to cover these extra amounts? I only had the extra amount because I had saved money for home improvements this spring, which currently have been put on hold until I receive the money back from the IRS and NYS.

My tax preparer said that he would process an H&R Block refund for the tax preparation fees that I had paid, because of their software error, but after 5 weeks, I am still waiting for their refund. After calling H&R Block every week to see where the check is, I am told the same story - my complaint is being reviewed and is being escalated to a manager who will call me back. I have yet to talk to anyone who can give me an answer about my refund! H&R Block does NOT care about their customers.

They have put me in a financial hardship and have shown no effort to help me out. I continue to wait for my H&R Block fee refund, for the IRS double withdrawal check, and for the NYS refund difference between the two filings!

And all this after purchasing the H&R Block Peace of Mind. What a joke!

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Preferred solution: Full refund

User's recommendation: Don’t use H&R Block, no customer support!

David W Dyw

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| map-marker Mount Pleasant, Michigan

Complaint

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HR Block - Complaint
HR Block - Complaint - Image 2
HR Block - Complaint - Image 3
HR Block - Complaint - Image 4

I filed taxes with h and r block app, and paid a tax pro to review it, Chhandita Roy is her name.then after I had filed I got a 1099 r in the mail for a 401k withdrawal I had completely forgot about, so I notified my tax pro and she said to wait until I got my return and file a amended return, I asked if she could help me with that, and she never replied, so I waited probably at least a month maybe longer, then I asked her again, and she said she couldnt do that, that I had to go a local h and r block, well the person at my local h and r block cant help me because my file is locked to the original tax pro, Chhandita Roy, I need my file unlocked and sent to Jennifer tisdale at the Lake City SC office, so she can help do Chhanditas job that I already paid Chhandita to do. Us customer dont understand taxes, thats why pay comoainirs h and r block to help us do it, because we dont know how.

I dont feel like i should have to pay to file the amended return but I also dont feel Jennifer tisdale at the Lake City SC office should do it for free.

I already paid and got terrible customer service from Chhandita Roy .i paid for the extended service peace of mind plan and my mind is not a peace and my tax pro cant seem to help me. Im stressed out right now and a little pissed off.

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Pros:
  • Some of the tax pros want to to help
Cons:
  • Tax pro i paid does not want to help

Preferred solution: Full refund

User's recommendation: Be wary of tax pros through the app and all the extra “protection and peace of mind” packages

Sandra B Sdp

Stole my money and then gave me the run around.

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HR Block - Stole my money and then gave me the run around.
HR Block - Stole my money and then gave me the run around. - Image 2
HR Block - Stole my money and then gave me the run around. - Image 3
HR Block - Stole my money and then gave me the run around. - Image 4

I used he block this year for my taxes thought I would give them another chance. But I was completely wrong.

I used their service told me I was doing the free tax return but I was completely charged not sure why I was charged but they charged me. To add insult to injury they made me sign up for spruce come to find out I never received my card. I used the mobile wallet for a day or two after that it would deny my transactions. But I looked and someone had been pulling money out of my account using the very card I never received.

I was out of town at the time. I even gave them proof I was not here when all that went about I even filed a police report I did everything they asked me to do yet they still keep denying my claim and not giving me a reason to why it's denied. Just saying the denial still stands if you ask me this company is going through the ringer and I am surely going to look into counsel on this matter. I was even told that they have access to your PIN number.

Someone on the phone told me the PIN number which to me made no sense. I have over 60 pictures of screenshots where I have been constantly reaching out phones calls and chats talking to different people each time got all their names and everything and was just getting the run around left and right.

This is a terrible company. My next step is to contact the irs and file fraud against them.

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Loss:
$2300
Pros:
  • Have no pros
Cons:
  • Everything about this company dishonest workers and are thieves

Preferred solution: Full refund

User's recommendation: Turbo Tax intuit

Joshua T Nld

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Verified Reviewer
| map-marker Painesville Township, Ohio

An Unexperienced Tax Filer Viciously Robbed and Decieved

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HR Block - An Unexperienced Tax Filer Viciously Robbed and Decieved

After days of attempting to contact h&r block, below is the email I wrote via this site. It provides them with the incidents that took place and practices in which their names on:

I have had an extremely deceitful experience with my tax return at HR Block.

My tax preparer was a vicious and intentionally unethical individual whom both mishandled my taxes (wrongfully advising me that I didn't need to include my BTC purchases if it was for online gambling and I lost it) and manipulated the trust I had placed into what had seemed to be an innocent lady.(Being evasive to answering my questions about potential costs; putting it off saying "we'll get to that in a second" and "it was just on the screen, but im actually going to get you a coupon/discount applied to that so it will be less, hold on". [She stands up and walks away and returns with what I assumed to be a coupon she appeared to be punching a code of it into her computer] She did in fact give me a number of what Im pretty sure was $260 but had presented it to be too much and said something about the system having two different charges that she was trying to remove the 'duplicated charge' -the term she had used. She said it wasn't letting her take it out and this was when she had got up and came back with a coupon I seen a number come up after she punched the code i I'm almost certain was $80. But she had said "okay I was able to adjust it for you I'm not sure why that's entered twice, but I was able to knock a decent portion off" this is the reason I became curious to how much I was being charged.

To be completely honest I myself have only filed taxes once prior to this; I am still relatively young, yet not a fool can be taken advantage of. I digress, to be completely honest I had feared the refund advance I went in and applied for at Jackson Hewitt was somehow going to be coming out of my refund. I had a similar terrible experience with them and very alike practices were taken. Anyways I assumed this was what she was referring to but after looking into a brief research on this whole tax thing, I had realized it was not this.

But I had kept asking how much it was going to be and this is where she had been invasive and told me whats quoted above.

Long story short I get a notification my Ohio tax return was received and that she was taking all of it and leaving me with none of it $290.

I now realize that this was stolen from me, after reviewing both IRS policy, h&r block policy ( pertaining to negligence of and falsification her checklist _documented on site made evident) as well as legislation on tax fraud. I wanted to bring this to h&r block's attention, after attempting to contact her had failed, in hopes to resolve this entire incident much less simpler than the steps i am advised to take afterward.

My name is Josh with Thomas my phone number is ***-***-**** and I can be reached anytime during the day if you leave a message I will call you back immediately

Show quoted text

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Loss:
$300

Preferred solution: Full refund

User's recommendation: Don't Assume They Are Honest or Trustworthy. Pay Attention and be persistent!

Michelle A Zbz

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Verified Reviewer

Back Tax - Partial download

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HR Block - Back Tax - Partial download
Extremely frustrated. Paid for product to process a past year tax, and it would not fully download both federal and state tax. When trying to contact H&R the system would not allow direct contact with a "live" person to trouble shoot the issue. Completely ridiculous - should not be so difficult.
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Loss:
$43
Pros:
  • Great to have experts available to assist with tax preparation
Cons:
  • Need more in person availability for questions when needed

Preferred solution: Full refund

User's recommendation: Should have a technical department available for support issues when encounters such as this are experienced.

Stephiane V Yps

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Verified Reviewer

Fraud

I've had a problem since day one with this h&r online tax preparer I got charged $400 and that's not what I was told and also the reason I came is get the advance loan he applied in my deceased husband's name so of course it got denied it said taxpayer deceased and then he erased his messages didn't call me back I didn't call this office in New Jersey no contact at all I have some I had a few questions before he sent the taxes never responded wouldn't answer any questions but $400 worth and then my state income taxes get stolen from a town I have never even drove through it's over an hour away from my home and I called the emerald card they did investigation within 6 days never got a call email nothing I called everyday and then out of blue six days later said it was denied because location of that transaction was in close to my living and that's not true not even close and my pen two times there was air I called them two times and they told me it was their system don't worry don't worry we'll get you a new pit so I didn't connect the dots I've never had somebody steal anything out of my bank account or money they need to do an investigation h&r block emerald card and find out prosecute who's taking money I am not the only one first one this has been going on for years and if you go read all these claims they deny everybody it's crazy I would have read all this I would have never this is the first time I've come to agent about her black and I me and my kids were waiting for that money and needed that money and when it got deposited on the emerald card not even a minute later it was it was gone for transactions at $202 from a p a i i s o even if you looked it up it says if there's multiple transactions from that it's it's Friday so they need to do their job get a camera get the video find out I got five debit cards from them all the same number my debit card number they need to see how this happened what card with the three digit security code get the camera see who did it and then somebody working in the offices before h&r block is it this is crazy I'm not going to stop I've already contacted the attorney general news every platform and I'm not going to stop that's $900 of my money I'm just not going to say okay when somebody stole my money and get away with it and just because they denied it because of the location it's an hour away from my home I've never heard of such a thing in my life this has never happened to me it's devastating and I can't believe a company would actually do this to one of their customers this is fraud it's a taxes and there has to be more investigation into where my money and who stole My money somebody has to actually really look into this and find out who stole my money prosecute them find out who's doing it and why because it's going on to a lot of people and h&r block don't want to get back the money so just because I live within an hour of transactions I've never been through that town I was just devastated I can't even believe this happened and I asked for the investigators name a phone number the department number your customer service they don't know anything there's no name they say there's no number nobody I can talk to so did a police report I did everything and I need my money I mean I just can't believe this happened to me shame on shame on h&r block they really need to be shut down they are this is a scam there's been a scam going on and I believe this this is a scam

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Loss:
$1200
Cons:
  • Fraudulent
  • No names no fraud department no answers
  • Scam

Preferred solution: Full refund

User's recommendation: Just don't

1 comment
Joseph M Inw

Most of the people working at H&R are inexperienced people hired by this company and given a crash course. Ultimately they do not know enough about the tax laws to guarantee you the best return.

You are better off going to an accountant. I majored in accounting but found it boring but could for sure do a better job than them.

Stephiane V Afy

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Verified Reviewer

Fraud

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DoStayFraudState refund stolen from emerald card I was crying beside myself a mom who counted on this I wish I looked up this card company I see they deny everyone so never received any call email 6 business days later I called told was denied

I get letter reason I live close I never even heard of this town never been to it never been drove through it I mapped it it's over 40 minutes from where I live another reason my pen several times I had air of my pen I called in I was told not to worry they set me up with an open and actually the same night my refund got stolen it happened that night I called in and another reason was my card they sent me so many cards with the same number on it how many more are out there these reasons are not acceptable state refund gets stolen from me my kids we needed that and I'm just supposed to say okay and someone gets away with my money they need to find out who did this and prosecute this isn't right and I'm not going to stop until I get my money back I even asked who's the investigator can I call can I talk to someone nobody has any answers I said kid you guys get the camera video from wherever this what this happened where they did these transactions cuz it's unbelievable this never happened to me before another I never received any alerts never with my card when it was used nothing now when they cancel that card and gave me another card I wouldn't notification set that up but again they said they mailed me up a card never received that either again I have never been to this town I didn't even know my state had been deposited and that same night I was on the phone with customer service the phone number on the back of the card because there was an air again with my pin this isn't right I really need somebody to help me and help me get my tax money back this isn't fair at all and they say by the location I never even heard of this town that these transactions were taken I will not give up I will keep going and going to every news outlet every online platform till somebody helps me someone who did this and took install all my tax money needs to be found and prosecuted I'm not going to walk away and just say okay bye-bye my money that's not right what h&r block you guys are doing is not right and I see this has happened to several a lot of other people that denial this is my tax money and it was stole

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Loss:
$900
Cons:
  • Money stolen

Preferred solution: Full refund

User's recommendation: Stay away

Stephiane V Afy

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Verified Reviewer

Fraud

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State refund stolen from emerald card I was crying beside myself a mom who counted on this I wish I looked up this card company I see they deny everyone so never received any call email 6 business days later I called told was denied

I get letter reason I live close I never even heard of this town never been to it never been drove through it I mapped it it's over 40 minutes from where I live another reason my pen several times I had air of my pen I called in I was told not to worry they set me up with an open and actually the same night my refund got stolen it happened that night I called in and another reason was my card they sent me so many cards with the same number on it how many more are out there these reasons are not acceptable state refund gets stolen from me my kids we needed that and I'm just supposed to say okay and someone gets away with my money they need to find out who did this and prosecute this isn't right and I'm not going to stop until I get my money back I even asked who's the investigator can I call can I talk to someone nobody has any answers I said kid you guys get the camera video from wherever this what this happened where they did these transactions cuz it's unbelievable this never happened to me before another I never received any alerts never with my card when it was used nothing now when they cancel that card and gave me another card I wouldn't notification set that up but again they said they mailed me up a card never received that either again I have never been to this town I didn't even know my state had been deposited and that same night I was on the phone with customer service the phone number on the back of the card because there was an air again with my pin this isn't right I really need somebody to help me and help me get my tax money back this isn't fair at all and they say by the location I never even heard of this town that these transactions were taken I will not give up I will keep going and going to every news outlet every online platform till somebody helps me someone who did this and took install all my tax money needs to be found and prosecuted I'm not going to walk away and just say okay bye-bye my money that's not right what h&r block you guys are doing is not right and I see this has happened to several a lot of other people that denial this is my tax money and it was stole

View full review
Loss:
$900
Cons:
  • Refund stolen
  • Tax preparer did nothing charged 400

Preferred solution: Full refund

User's recommendation: Don't JUST DONT WAS MY 1ST AND LAST

Melinda M Eyl

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Charge back

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HR Block - Charge back
HR Block - Charge back - Image 2
Updated by user Feb 15, 2024

Nothing not a single thing heard from them !

Original review Feb 12, 2024
Yes, I spoke with someone about week ago abt a lot of charges that had been made from my emerald card to some online gaming that was not me they was supposed emailed me ,papers never did I hve called & ask still yet week later nothing I called again the lady said they was going to DENY my case I asked why bc they nvr even give me chance to show them PROOF OF these transactions that was made through my cash app account which wasnt being monitored & it shows they was different devices in n out my account we r talking like couple thousand dollars here ,so I do have the proof that once I realized what had happened I went into & sent refund request to these ppl which block me as well as the cash app people bc they know they are in the Wrong ! Someone owe me my $ back regardless if I have to hire a lawyer I will again I have proof of all these multiple transactions that cash app has asked me over over the same question I have also reported them to bbb ! I will do anyone else the same that refuses to give me my $ BCK as well
View full review
Loss:
$2800
Pros:
  • Fast taxes and loans
Cons:
  • Poor customer service

Preferred solution: Full refund

Samuel S Xdj

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Verified Reviewer
| map-marker Bensalem, Pennsylvania

NO ONE WILL HELP ME????

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2/21 I went to Pottsville PA H&R Block and had Michelle Lurwick fill out my taxes? It was received by IRS on that date?

To date nothing has been done to get them released? When I called Michelle about this, she seemed very nonchalant and unsympathetic about the situation? I paid extra for the Insurance and you think there would be a little more concern? I called IRS last week and got as far as a robo voice recording, "they are working on it" and they hung up the call?

I called Michelle last week, well SURPRISE! she is on vacation this week? She will be in Monday and Tuesday of next week. I called at 9:05 her normal start time is 9:00 a.m.

she was not in yet? Must be nice to show up to work when you feel like it and even after a week's vacation. It is now 2 hours and 30 minutes since I left a message and still no call back? I called Boston number and she said they do not handle PA?

I asked "who does" she had no clue? So here I am no one will give me answer on ANYTHING??? I paid taxes for over 50 years and had not given IRS any doubt on my Return? This time I can only think of what I heard a few months ago that Biden put on tens of thousands of IRS agents extra, Demonic Demoncrats for the sole purpose of pulling filings of people who are Registered Republican Voters and hold onto them for as long as you can?

The problem is I was going to use the refund to catch up on Utility Bills that will soon be shut off? Where do I go from here and WHO do I get to help me because it is obvious that the Pottsville office does not give a dam, they got my money now BUZZ OFF is their attitude.

View full review
Loss:
$2336
Pros:
  • No pros
Cons:
  • Customer service and support

Preferred solution: Full refund

User's recommendation: They fill taxes out pay for "peace of mind" insurance, IRS contacts you and they refuse to help you?

Alex G Apr

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Verified Reviewer

Fraud charges

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On March 7th I report fraud charges on my emerald card for zula casino March 2nd-March 5th. The claim was denied so I appeal the decision emailing a letter stating the charges were not mine because at that time i was incarcerated with a copy of the police report showing i was not released until later that month.

I called March 7th checking to see if i had enough money for bond and found out about thoses charges to zula casino I didn't have access to my phone or card the entire time i was in jail. I never received a call,email or a fraud statement from hr block that is the reason i sent a email staing the charges were not mine .

I have never done any gambling online.i have talked to several different customer service reps that keep entering a new case getting denied. I know with the emerald card you have the mastercard 0 liability program so I'm not understanding why my case is getting denied when one customer service rep state it is because they didnt receive the fraud statement which i have requested several times and i havent received the statement to fill out.

View full review
Loss:
$10000
Pros:
  • Act like they are professional
Cons:
  • It is impossible to file without entering my pension
  • Customer service at corporate office

Preferred solution: Full refund

valerie m Pkf

I was told by the irs i needed to verify my identity, the new one seems to be able to help me with that0

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i called customer service card sent telephone interview with never received to call back and make another one later lesson time that would work in traffic All I want to do is verify my ID I was told it was a common issue this year because a lot of people stealing identities are blocked for many times I am. illso i metioneeso i still have no enable to verify my identity which should be a simple task. I just need a little help.
View full review
Loss:
$3000
Pros:
  • Helped me
Cons:
  • Did not help me fix my issue

Preferred solution: my tax bbh

User's recommendation: not the best

Katy B Owa

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Verified Reviewer
| map-marker Prairie Du Chien, Wisconsin

Please help!

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I have been trying to get a hold of my tax "Pro" for weeks now. I filed in January and spent almost 400 bucks, I haven't received my state taxes bac.

I've left messages multiple times on MyBlock, I had one response but they just said they would look into it. I've called customer service toll free three times today. The first time, they didn't call back and the last two times it hung up when I pressed "2" to leave a message for my tax pro. I signed up for a 15 minute appointment 2.5 months ago and I was there for nearly 2 hours.

I had to "help" the professional because she didn't see obvious things on the software.

I don't think I should have to pay 400 bucks for this. And I STILL haven't heard where my funds are.

View full review
Loss:
$400
Pros:
  • Polite to your face
Cons:
  • Tax pros not familiar with tech
  • Did not get back to me thru multiple outlets

Preferred solution: Full refund

User's recommendation: Not a single person from the company in town or the main customer service has helped.

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

Read full article
Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

stephiane V

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Verified Reviewer

Charged $400 was told 89.99 plus 38.99

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Was told I be refunded my money that was taken out my taxes as I tried con contact this online prep man he totally ignored my messages I even call his office and like New Jersey he erased all his messages that he sent me telling me to go to my local office then he took $400 out of my taxes he didn't do anything then the only reason I came to h&r block is to get that advance loan he puts it he applies for it in my deceased husband's name and he didn't want to answer for it he erased his messages I told him before he sent in a taxes I had a few questions totally disregarded didn't answer any questions didn't return my calls so I have college and are black they told me my prep feet would be refunded as I was told $89 I was trying to do almost $400 and it still has not been refunded back this is ridiculous I will I didn't know this is how you guys h&r block did business

View full review
Loss:
$1200

Preferred solution: Full refund

Patrick T Laf

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Verified Reviewer
| map-marker Austin, Texas

Previous contact about my 35 years at the company

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I have a case number. 205 something. I called about an office manager in Universal City, Texas. After 35 years there , they office manager wouldn't look at my screen shot appointment that shecsaid I didn't have. Them why Untried to tell her why I had previously cancelled , shecjust walked around the office in font of everyone saying yea yea yeah.
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Patrick T Laf

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Verified Reviewer
| map-marker San Antonio, Texas

Terrible customer service.

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Office manager She was rude and wouldn't let me talk or explain my issues. Wouldn't look at my appointment stern shot. Just terminate her. Embarrassong the customer is not right. Will not look at the appointment seen shot. Just says come back in 2 hours. I had an appointment at that time 2 hours from my arrival. She just said right right right.
View full review

User's recommendation: Don't use this office

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