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Hr Block - Very difficult to get customer service

I have purchase H&R Deluxe for years. This year (2018) I was charged a e-filing fee of $19.95 and $34.95 for Refund Transfer Fee! Now this was only the second return I submitted this year. Never happened in the past. Now I am trying to get a hold of someone to help and their 1-800-472-5625 is worthless, said they were sending a pin# to my email, still waiting!
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Review
#1522440 Review #1522440 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$55
Tags
  • Extra Fees For Filing
2.0
Details
So I have been a customer for over 7 years this last time my emerald card got hacked or something happened, I called repeatedly telling them to not let that website pull the money off my card every time I was reassured that this wouldn't happen and even guaranteed by...
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1 comment
h.kitchener
#1675777

Probably time to open an account at a local bank or credit union instead of using these Emerald cards, etc., don't you think?

Review
#1518562 Review #1518562 is a subjective opinion of poster.
In mid-February of this year I filed my taxes using their online system ("Advantage") and still haven't received my taxes. I can't get anyone on the phone, no human being to talk to and ask what happened. Two months have gone by and no refund. I've worked with them for...
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1 comment
PhonyWaterBuffalo418
#1678617

Have you talked with the IRS? Was your return accepted by the IRS?

Good Luck getting ahold of someone with H&R. They are terrible with customer service.

Review
#1518436 Review #1518436 is a subjective opinion of poster.
I had my taxes done by a local branch, just like i had done the previous year. Mine is a simple return, head of house hold, 2 dependents, 1 w2. I got my cash advance through the emerald card, immediatly. I filed late february. I was contacted by Irs about 3 weeks...
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3 comments
FumblingBorderCollie
#1676790

I did HR Block online. It clearly states free, but then you find out you are charged.

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Review
#1518061 Review #1518061 is a subjective opinion of poster.
Reason of review
Order processing issue

Hr Block - Horrible

1.0
Details
don’t have a clue! Sums it all up
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Review
#1515845 Review #1515845 is a subjective opinion of poster.
Called customer tech support for tax software. granted it was a couple days before deadline, but the issue is theirs for failure to inform. By the way, NEVER pay your taxes by debit/credit card because there is a hefty fee of 2.6%. H&R Block should have known that and...
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1 comment
h.kitchener
#1672235

I don't know about the extra fee, if any charged by H&R Block for using a card but it is always imperative you never, ever pay any bill, period with a debit card as this method is unsafe and can lead to grave financial difficulties and problems as your money is taken from your account immediately, whereas with a credit card, you don't pay the bill until after you receive a monthly statement plus you can easily dispute any bad charges before you pay. As for the customer service at H&R Block, yes it is a joke but this seems to be normal with large companies nowadays.

They got your money and could care less about resolving your issues with their product. The worst ones will have their "customer service" reps in some foreign land with people who neither understand the English language or speak it well-enough to be understandable.

Review
#1512556 Review #1512556 is a subjective opinion of poster.
1.0
Details
After completing my taxes, and charging me several hundred dollars for a simple tax return (just my W-2, nothing fancy), they offered to do a "second" look at my last 3 years tax returns as part of the expensive fee they just charged me. I figured, "what the heck, I...
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Review
#1511784 Review #1511784 is a subjective opinion of poster.
Pros
  • Fact that they will go out of business soon
Cons
  • That they stole 3 years of tax returns
Reason of review
they stole my tax returns
Loss
$1000
Preferred solution
Full refund
Dropped my taxes off Monday 8th before noon.Agent leaves me a message at 330 the same day.Says he will be done if I answer a question for him.I called back and the agent said he was gone and won't be back until Friday the 12th.I said he said someone there would know...
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Review
#1511421 Review #1511421 is a subjective opinion of poster.
I thought my taxes were complicated so I would always go to HR Block. They always took an hour and a half and they would charge me like $300 to $400 each time. This year I did them myself on Gov website. It took me all of 15 minutes and cost nothing. I was absolutely...
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Review
#1510824 Review #1510824 is a subjective opinion of poster.
Reason of review
Pricing issue

Hr Block - Fraud

1.0
Details
HR block took $100 out of my refund for a Amazon gift card. It's been a month after my refund has been received and I am still waiting on the Amazon card. $100 is a lot of money. I can only imagine them doing this to 10,000 people, thinking most won't notice once their refund arrives. Fraud, fraud, fraud!!!!! After 12years of filing with them I Will NEVER AGAIN!!!!
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Review
#1504614 Review #1504614 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$100
Preferred solution
Full refund