Amori Tci
map-marker San Bernardino, California

Tonia masah

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Worst experience ever brought up a lot of wounds from my childhood too much and I can't explain all the things they did to me how it has ruined everything ,, effectedy life they did care about my problems I in this I wouldn't recommend going to them in case they mess up they don't want to fix it all they want is money and they don't care about you and they don't care about what they've done or how it caused trouble in your life I still haven't gotten my taxes filed and it's because of them on Colton avenue actually in Washington Street they don't know what happened to my documents and then they can't find the other documents and I just can't believe it's even happening I do want my taxes done though and I just feel awful they made me feel like I was nothing that I've never had a relationship with them like I was a complete stranger and I did been doing my taxes with them for 20 years it's sad all this because they didn't file right under the pandemicic

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William H Zyr
map-marker Mount Edgecombe, Kwazulu-Natal

Lost application

HR Block - Lost application
I purchased your software at Walmart and completed returns for me and my son. My wife installed a new router in our home. I have no IRS confirmation and cant access my return.
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Pros:
  • I liked completing my return

Preferred solution: A live human being. I hate artificial intelligence.

Mithun L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot file my state taxes and have not been receiving updates on my ticket.

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I have chosen to file taxes online with the help of my tax pro. Tax pro was able to submit my documents and file my federal taxes but was not able to file my state taxes.

I have been following up from March 21st to atleast provide my state tax documents so that i can mail my state taxes but i have been made to call everyday to wait for an update hoping today will be the day they finally resolve my issue. This has been a frustrating experience with H and R block to be not able to provide a simple tax form to help me file the documents on time. I hope this email will be addressed and i get a solution by ensuring that my tax pro provides the requisite documents.

Please find the case numbers raised

1. 1592****

2.

156****

3. 1565****

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Pros:
  • Cost is affordable
Cons:
  • Customer service is poor

Preferred solution: My return filed on time.

1 comment
Guest

Ding tone isn’t for me. Refund my money please thanks

Adam Z Gds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Racine, Wisconsin

Totally unacceptable service

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I was "assisted" by Katy Diaz at your 2310a S Green Bay Rd Racine WI 53496 office.

I was promised for weeks she was working on my return and was just "running the details" by her colleague. It is a large return regarding income exceeding 600K.

Got a call today.

Evidently she stopped working on my return and it is incomplete. This is mere days before the filing deadline.

Totally unacceptable. I should not be made to pay H&R block for my 2022 return.

Even if someone else completes it at the last minute, I should not be made to pay for this level of service. Also, I recommend you terminate her as an employee, if you have not already.

I look forward to your response.

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Anonymous
map-marker Decatur, Georgia

Separtion Letter

My name is Betty Frazier a seasonal employee. My landlord and i need a separation letter. In a timely manner. In other words we need this separation letter asap.
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Brienna Vaw
map-marker Cape Girardeau, Missouri

I want to speak to the main h&r block office

I got hold of one of the main offices,and they took care of me. I've delt with H&R Block for years and never had a problem till now. I've been waiting for my return since February sent two returns in to Mo revenue both came from the Cape Girardeau Mo office they swore up and down they wasn't the one to blame , well guess what they were the people in Cape Girardeau Mo are useless as tits on a bore hog. This isn't first time I had problems with other businesses in this Godforsaken town and plan in near future to move out of here
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User's recommendation: Don't go to H&R Block in Cape Girardeau Mo

Stephen C Rvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hudson, Florida

New Port Richey Fl location

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I was not advised in advance what the tax prep fees would be and got a bill for $305. I had specific questions about marketplace Healthcare and was told to use the AGI when filing next year to avoid having to pay anything back next year, like i did this year. Made no sense so i had to call the irs, who informed me that i have to report the modified agi, and that reporting agi would have messed me up next year by thousands. Training is needed and why didn't they give me upfront pricing? $305 was ridiculous, especially for bad advice.
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User's recommendation: Don't take their tax planning advice for Healthcare.gov. Had i not thought they were wrong, it would have cost me thousands!!

Anonymous
map-marker Esslingen Am Neckar, Baden-Wurttemberg

Rejected Tax Electronic Tax Return - Complaint/Reimbursement

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> I filed my 2022 return online. HRBlock found no issues, said ready to file electronically.

My credit card was charged with $75. However, my return was rejected by the IRS. The reason for the rejection showed up on HRBlock website, it read:

>

> We found an issue while processing your return. Just click Fix Issues and then enter the recipients address in the United States and click continue to file >/b< and follow the steps to resubmit your return

>

>

> Upon contacting your hotline I was told that there was no explanation and I received a case number: 327 7* ***.

I repeatedly explained that I had filed electronically in the past years without an issue. The representative had no clue and disconnected the call. Today I again contacted your customer service hotline as was told that, as an expatriate I would have to file with Expat Services. This was new to me.

Nowhere on your website is this mentioned. I contacted Expat Services and was then told Id have to create an account and refile everything again with their software. I will to do this next year, however, due to the fact that my return is extensive, I will now file a paper return this year.

>

> Your customer service lacks. No one was really able to give me any information until I was finally pointed in the direction of your Expat Services.

Here I was told that I am apparently not alone and that many of your customers are aggravated with this years service.

>

> Due to the fact that I was unable to file, I would appreciate a reimbursement of the $ 75, filing fee in question.

>

> This was a disappointing experience for me and I would like to file an official complaint.

>

> Thank you in advance.

>

> Truly yours,

> Dr. Juergen Boecker

>

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User's recommendation: Don't go with H & R Block. They don't react, customer service contact is a hassle, unfriendly and promised returned calls are NOT. Cannot recommend!

Steven F Ioy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Worcester, Massachusetts

Not informed about not sending out my taxes for more then a mouth

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I started to file my taxes. I dropped my taxes off 02/06/2023they got around to finishing my taxes 02/14/2023 .

Then it is now 03/17/2023 and I went back into the office on Stafford st Worcester MA. today to find out my taxes were not sent out yet. H&R bock having a issue sending them out . NO ONE CALLED , TEXT OR EMAIL ME now it's over a mouth I'm waiting for my returns.

My taxes have not even left there computer. I took off a day of work to find out why I sat I there office for a hrs. Then I ask if they filed my under a state employee. That fixed it

The manage of this office new my taxes had not been finished yet she didn't care not her money

Then I was to receive a call from the manager and didn't.

The manage for the H&R Block on Stafford st.

Worcester MA. Doesn't seam to care not there money

Everyone be careful , they don't care at the H&R Blockon Stafford st Worcester MA.

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User's recommendation: Go somewhere else

Marie L Shc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tried to e-file went back next day to continue and it stated I already filed. I never submitted my return. I called H&R and they wouldn't help me because I was doing a free version.

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It was H&R efile I was using but they told me I had to UPGRADE to get help. Thats BS. I just wanted to know why it stated I already filed when I did not! They wanted to take their fee out of my refund and a direct deposit fee processing fee and this was A FREE E-FILE.but then would not help even though it was their fault!! I need this fixed!!! I still can not file due to this error on H&R!!!
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Preferred solution: Would like them to fix this issue so I am able to file my taxes!! Im stuck cant do anything due to duplicate filing which actually did not happen!!

User's recommendation: Dont use H&R unless you want to pay

Anonymous
map-marker Columbus, Ohio

Bankruptcy/ H&R Block took money from my refund on a debt I filled bankruptcy on

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I went to the Bechtel Ave. Office in Springfield Ohio and had my 2022 taxes done.

Well I was given a paper with an account number on it and phone number for a debt I owed from 2016.

I filled bankruptcy in 2017. I called the number explained to them the situation and the lady asked me to fax my bankruptcy case number and attorneys name to this fax number 800-867-****, so I did and H & R Block still took out 671.25 of my 2022 refund and I have called several times and keep getting the run around they keep telling me the debt collector took it which I called Force Receivables Management at 877-251-**** and was told that they did not take the money that H & R Block took it on 3/24/23.

Name- Nichole Neal

DOB- 05/18/1977

Phone number-937543****

File number-349****

Bankruptcy case number-17-3**** Southern District of Ohio

Attorney was Tony Pennington

Tonyohio1107@***.com

I would appreciate your help with this situation

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Jodi M Nem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue with Emerald Card

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I sent a complaint in escalation over a week ago and still have not received anything. very bad customer service!
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Preferred solution: want someone to contact me regarding an issue we have with them

Sagar Yam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, Nova Scotia

Paid twice

Paid twice, first time I sent the tax info in, one did not go through, mine did, second time his went through and mine didn't. ( it was already accepted) Can not get someone on the phone, last time I waited 30 min. I even have my case number.
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User's recommendation: don't use this

Mahendra R Imt

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Verified Reviewer

I had mistake

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I am getting some problem. Actually my name is Mahendra singh rathore and I file my tax and I file for my friend also but he left USA before 2 months ago and he told me can you file for me and I said yes, then I file for him also and and he is not paying to government for federal because he said he is not in USA and now problem is that in his profile I mention my account number So my question is if he is not paying then the amount will diduct from my account or not. Because I dont want to pay for his behalfs.
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Loss:
$750

Preferred solution: I need to talk you representative

Yolanda B Udb

I never received my refund that was mailed out/23/2023

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They are getting paid for services and when they are suppose to send you your remaining balance,They keep it and give you numbers that hang up on you.
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Loss:
$376

Preferred solution: The rest on my money the irs sent.

User's recommendation: Do not use them they are THIEVES