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On February 27th I set an appointment with Ana C at the St.Robert MO location to file my taxs. I made a mistake and forgot one of my taxes, so I went to my parents where the tax paper was located and brought it back to the person up front and she said she would give it to Ana and get back to me.

Its been over a week and Ive been trying to get ahold of Ana by email and she wont respond. I have tried calling but I cant seem to get to who I need to at this location a lot of transferring. I am about to go in and ask for my papers and go somewhere else. It feels like after 7 years of using H&R my service is no longer wanted.

The email Im using to contact her is the one I saved from last year because I had her due my taxes last year and the experience was great. This year its not the same.

User's recommendation: 1.Have your stuff that’s where I fell. 2. set a better communication for your tax pro.

Preferred solution: Apology.

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