For close to 12 years we have used H&R Block to prepare our taxes, with great results. This year, 2017, we again went to H&R Block, requested our regular preparer, and had our taxes done.
This year we did not receive our usual 'regular customer' care, were not offered any deductions that we have enjoyed in the past, instead of our returning customer discount, we got charged $163, and instead of the refund that we have received for many years, were told that we had to pay $655!
We need to get our tax return rechecked, either by another H&R Block office, or by another tax preparer. We are NOT happy with H&R Block, and may never use their service again!
Product or Service Mentioned: Hr Block Tax Refund.
Reason of review: Problems with payment.
Monetary Loss: $818.
Preferred solution: Let the company propose a solution.
I liked: Preparer.
I didn't like: Final product.