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I simply needed information on what the price was for my taxes to be filed and the representative "Sharon"at the Winter Haven office became very difficult and refused to offer even a phone call back with the price or what I needed to do to further my process of my refund and demanded for me to pick my forms up and deny me service.

Very rude behavior telling me things that made no sense to the issue and had no relevance to the subject just blaten rude and misleading comments.Ive never experienced such and strange and disrespect full phone call from a company that relies on coustomers. I Definanitly regret entering the doors of HnR Block thinking I would get help with my taxes and boy was I wrong.I will share my horribly bad and sad expierence with Sharon and warn others to stay away from this company.

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