South Burlington, VT, USA
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1.8
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A substantiated glitch in their on line platform literally automatically inserted data in to my return that cause the IRS to think I owed a $123K rather than the small refund.

HRB paid to have my amended refund done in side their office and free in office taxes next year by why would I ever use them again!!

Now Im waiting 16 weeks to get my refund. the IRS is still showing that I owe $123K.

I had to take 2 in person trips to the HRB office , place 4 calls to the IRS and spent countless hours on the phone with HRB getting this resolved and HRB wont do anything other than offer me free services.

They should have a program that guarantees the refund. If their system screws up the return then they will pay you your refund and they can wait the 4+ months to get the refund

Product or Service Mentioned: Hr Block Tax Return.

Reason of review: Bad quality.

Monetary Loss: $6501.

Preferred solution: Pay me the $6501 Refund I'm waiting for, and Ill pay you the $6501 when I get paid.

Hr Block Cons: Take responsibility for the impact of the problems you create.

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