I went to my local H&R Block yesterday evening because i needed some money up front. I ALWAYS file my taxes myself, but chose to go there this year because i needed that money.
Told the lady before sitting down that I didn't want to have them file unless i would at least be able to get $1000 up front because i needed it for something, otherwise i could just file myself as always for MUCH less and wait. when i told her i had already had my return ready to send at home and already knew what i would be getting back she asked me how much it was. I told her...and she said "oh, you should DEFINITELY get at least what you need in advance because i was getting back over $7200 total. I then assumed she knew because this was HER JOB so i trusted her and sat down and filed.
once completed she informed me that i would not know the amount to be advanced until i got a text with approval... I was confused but said ok because she seemed so confident i would get what i needed and likely more. i got half of what i needed and am now also out $346 for their fee which is ridiculous because it would have cost me under $70 to do it myself.
I AM LIVID because they were VERY deceitful. I WILL NEVER recommend your company after this
Review about: Hr Block Customer Care.
Reason of review: DECIEVED.
Monetary Loss: $346.
Preferred solution: Let the company propose a solution.
I didn't like: Being deceived.