Went in for personal and business taxes. Was told it would take one week.
After waiting a week and a half, called to see what was going on, was told they put my taxes on the "back burner", and it would take longer. After 2.5 weeks, got a call from the accountant. Well calmly telling her my displeasement, she told me my taxes where to complicate, it was my fault, and if I was not happy with it I could come get my paperwork and go elsewhere..... Best $400 ever spent.....
Just don't, don't use these guys, just don't do it. Save your self and anxiety and headaches, just don't, go elsewhere.
100% honest this happened. I'm just shocked this company is still in business.
Product or Service Mentioned: Hr Block Tax Preparation.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund and in person apology from the accountant..
I didn't like: Very poor customer service and software, Inaccurate filing for the state, Being deceived.