My taxes are very simple. A home business with one client who I invoice monthly.
My 2016 & 2017 returns were messed up because 3 people didn’t know how to fill out an exemption from paying CPP (I’m over 65). This went on through many meetings till a 4th person took over from the regional office in Calgary. In September the returns were finally straighten out, but none of 4 people I was dealing told there was a late charge on the 2016 return that had reached `$1,000. I trusted H&R Block on their word that they would look after me.
I spent roughly $1,1790 on tax preparation fees and late charges.
I asked to be reimbursed.
After months, I received a cheque in the mail for $438.66 with no letter of acknowledgement, or apology or anything. Multiple attempts to discuss my complaint (#346070) have been futile.
Product or Service Mentioned: Hr Block Tax Preparation.
Reason of review: Poor customer service.
Monetary Loss: $1790.
Preferred solution: Full refund.
I didn't like: Poorly untrained people, Terrible customer service.