H&R Block measures their employees performance by the number of H&R services they sell to customers. Most of these services are unnecessary, such as credit monitoring since everyone can obtain a credit report and freeze their credit for free.
First year preparers are only paid $10 an hour and their supervisors "steel" the lucritive customers from them in order to meet their goals.
It is just like the hard sell for extended warranties when you buy a car.
With tax software like Turbo Tax it is very easy to do your own taxes for much less money. BTW, turbo tax is much better than the H&R Block software.
Product or Service Mentioned: Hr Block Tax Software.
Reason of review: Bad quality.