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In the past, we received a disc that we could install/download directly into the computer. This year, we received the same container with a *** piece of paper saying they are no longer using discs but have gone to software download online.

We have had nothing but trouble with this and I am ticked off. I completed the installation, did data input, (could not drag my previous years taxes and drop them in their box, that failed), was able to access taxes twice and save but then the third time, it would not accept my user name and password. Called the company was on hold ad nauseum, finally hung up went back and was able to have them accept my third verification number, the first two were rejected. Two days later, am experience the same thing.

Get a verification code on email, input that and it rejects me. This is ridiculous.

User's recommendation: If you aren't a computer wizard, I would not use this software ever.

Preferred solution: Let the company propose a solution.

HR Block Cons: Changed their format.

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