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I have been a faithful customer of H&R Block for 20 years (since my first filing in 1997)!Each year I have paid no less than $350 to file my taxes and have NEVER received even so much as a thank you or a small discount card for my 2 decades of business!

The final straw tho is last week (11-16-2017) when I went to apply for the emerald advance and I was denied! I can understand being denied if you don’t meet income guidelines, but I have been approved every year since the start of this thing except for last year and this year. Both time giving me bogus reasons! Last year it was said “I paid too much in rent”??

I paid $650 a month! This year it said I filed bankruptcy! I have NEVER filed bankruptcy! Both years with a anticipated refund of OVER $7500.00.

I’m sorry, but when I needed you the most, you failed me twice so I will NEVER return and I will make certain several of my family and friends follow in my footsteps!

H & R Block, you need to know, YOU ARE NOT THE ONLY PREPARATION SERVICE OUT THERE!TREAT YOUR CUSTOMERS GOOD OR LOSE BUSINESS.

Review about: Hr Block Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1394603

They just told me the same thing.I have never filed bankruptcy.

I even called Experian who confirmed that there was no bankruptcy and had a few hard inquiries removed from my credit report. When I called the block to ask about reviewing the error, nope. No explanation.

Just sorry ma'am.Jerks.

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